Find out more about total quality management with our selection of articles, links and guides to help you identify best practice, techniques and tools to apply to your business.
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Leading and managing the lean management process
Fliedner, Gene. (Business Expert Press, 2012, 120 pages). Includes a chapter on total quality management.
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Total quality management factsheet
A factsheet from the Chartered Quality Institute (CQI) on the total quality management approach.
Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.
Disclaimer: These publications from Atom Content Marketing are for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.
The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.
You will need to be logged-in to the website to gain full access to the range of articles available online.
British Standards Institution - BSI's Quality homepage including information on ISO9000 and ISO14000. Access guidance notes, reports and case studies. Free registration is required.
Excellence model - Published by the British Quality Foundation (BQF), the excellence model is the most widely used organisational framework in Europe. The framework and its components are described.
Quality management - A guide from the Is4profit website that defines quality management and works through the process from setting targets to assessing needs and making improvements.
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