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Total quality management

Find out more about total quality management with our selection of articles, links and guides to help you identify best practice, techniques and tools to apply to your business.

What's on this page?

  • Briefings
  • Online articles
  • Useful links
  • Articles and books from the Library

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Expert help for your enquiries and research.

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Featured eBook

Leading and managing the lean management process
Fliedner, Gene. (Business Expert Press, 2012, 120 pages). Includes a chapter on total quality management.

You will need to be logged-in to the website to read this eBook.

Featured link

Total quality management factsheet
A factsheet from the Chartered Quality Institute (CQI) on the total quality management approach.


Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.

ISO 9000


Many companies see the introduction of a quality management system as a major step forward in controlling and improving their key processes.

Disclaimer: These publications from Atom Content Marketing are for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.

Online articles

The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.

You will need to be logged-in to the website to gain full access to the range of articles available online.

Lean in six steps

Six best practices that could benefit manufacturers planning to implement or refine a lean program.

TQM can encompass success

Explains how implementing a Total quality management (TQM) program can go a long way toward ensuring a company's success.

How Caterpillar uses Six Sigma to execute strategy

The article discusses how industrial equipment manufacturer Caterpillar Inc. implemented the Six Sigma total quality management technique to create change in the organisation.

Outsourcing to China: risk management and strategies

An in-depth article on how to ensure quality control and safeguard intellectual property rights when outsourcing to China.

Linking strategy to operations

Robert S. Kaplan discusses how he came to work with activity-based costing (ABC) and describes the impact of the Japanese management practices of total quality management (TQM) and just-in-time (JIT) inventory on his career.

Want more from lean Six Sigma?

A detailed discussion of the steps to carry out Lean Six Sigma's Define, Measure, Analyze, Improve and Control process.

Useful links

British Standards Institution - BSI's Quality homepage including information on ISO9000 and ISO14000. Access guidance notes, reports and case studies. Free registration is required.

Excellence model - Published by the British Quality Foundation (BQF), the excellence model is the most widely used organisational framework in Europe. The framework and its components are described.

Quality management - A guide from the Is4profit website that defines quality management and works through the process from setting targets to assessing needs and making improvements.

To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

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