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Outsourcing offshoring

Articles, reports and other resources that enable accountants in business to make a real difference to their organisations by providing them with practical information on the latest thinking in outsourcing.

Out of orbit

Many FDs looking for potential cost-savings will discount outsourcing. But as Edward Brooks outlines, much has changed in the world beyond our own offices.

Customer satisfaction in SSCs

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As well as bringing cost savings, the implementation of finance shared service centres can lead to customer dissatisfaction. Susie West explains how to ensure customer service is optimised.

Finance transformation

The authors of this outsourcing special report share their expertise on topics including service level agreements, people management, and innovation and technology.

The process of outsourcing

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In the last decade, companies have discovered that outsourcing some tasks to cheaper locations is one way to deliver efficiencies and cut costs. But the simple act of outsourcing to a lower cost base has evolved into a complex process that can inflict considerable damage if not dealt with in a sophisticated and scientific manner.

How to renegotiate outsourcing contracts

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A seven to 10-year outsourcing deal may work well initially, but four or five years later, it may no longer be appropriate. Peter Scott outlines how to get the edge in renegotiating - and what the initial contract should include to facilitate such renegotiation.