ICAEW.com works better with JavaScript enabled.

Communication

Archived content

This page has been archived because it is no longer current information but is still relevant, or it is current but over 12 months old.
  • Publish date: 16 August 2014
  • Archived on: 03 July 2015

The ability to communicate at all levels is an incredibly important skill that will stand you in good stead throughout your personal and professional life. This catalogue of webinars focuses on building your oral and written communication skills, including presentation skills.

Webinar recordings

19 January 2011 - Speaking with confidence
Discover the three pillars of great communication: story, status and focus to help you speak with confidence.
Listen again
10 February 2011 - Presentation skills
Learn the key elements of success to presenting and develop your presentation skills.
Topics covered:
  • The context of presenting
  • The components of a presentation
  • The importance of planning, preparation and rehearsal
  • The importance of ‘domestics’ eg, lighting, room temperature etc
Listen again
03 March 2011 – Effective business writing skills
Key elements of effective business writing and how to improve your written communication
Listen again
20 September 2011 - Effective networking
Improve your networking skills – discover how to lead conversations, ask the correct questions and make the right contacts to help you in your career
Listen again
19 October 2011 - Improve your client relationship skills
Discover how to build rapport and what it takes to develop stronger relationships with clients
Listen again
22 November 2011 - Assertiveness and influence
Learn how to be assertive and how to influence others without causing friction
Listen again
19 April 2012 - Improve your negotiation skills
Whether it’s negotiating with your clients, colleagues, managers or negotiating project deliverables, this session will show you key techniques and negotiating styles
Listen again
18 July 2012 - How to be a flexible communicator
Learn about the different types of people and how to adapt your communication style to get the best results with each
Listen again
20 September 2012 - Persuasion skills
Discover different persuasion tactics and how to make sure you get great results when communicating with colleagues and clients
Listen again
October 2012 - Building personal resilience in the workplace
Stress is bad for us, but pressure is a different matter. Not only do we expect pressure, we actually need it. ICAEW and CABA (Chartered Accountants Benevolent Association) bring you a webinar full of practical tips and techniques for stress prevention and building your resilience.
Listen again
13 November 2012 - Handling difficult conversations
Learn how to prepare for handling difficult conversations, what you need to consider, different approaches and how to get the results you want
Listen again
09 April 2013 - Presentation skills
This 60 minute webinar is designed to boost your ability and confidence to present skilfully. Angus Farr FCA of Training Counts delivers a tutorial to make sure your next presentation is a hit
Listen again
20 August 2013 - Effective meeting skills
Many hours are spent in meetings, but rarely do professionals receive training. Find out how to organise, attend and chair both formal or informal meetings.
Listen again
08 April 2014 – Networking: How to work a room 
Communication expert Jennifer MacKay joins us to tell us how to work a room, and why networking skills can supports your career development
Listen again
19 June 2014 – Write gooder
The skills of report writing, correct sentence structure and attention to detail are important to create credibility with colleagues and clients alike. Improve your business writing skills with this free webinar.
Listen
again
15 July 2014 – The Gramminar
Perfecting your sentence structure and spelling can really add value to your ACA exams, as much as it can help to create credibility with colleagues and clients. Best-selling author and English language expert Alan Barker delivers an essential professional development webinar on using English grammar.
Listen again
12 November 2014 – Making the most of yourself: communicating with confidence
We all know that acting confident is easier said than done. In this student training webinar, you'll find out how to do business with confidence and in turn, make your colleagues and clients have confidence in you.
Listen
again
24 March 2015 – Develop Develop your assertiveness
Learn some useful tools and techniques to help you be more assertive in the workplace.
Listen again
23 June 2015 – Confidence and credibility
Whether you're in a meeting with clients or delivering a presentation to your management team, it's important that you project confidence and credibility.
Listen again

Library and Information Service (LIS)

ICAEW’s Library offers hand-picked online resources, as well as books and journals, to help build on your skills.

VITAL articles