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Event terms and conditions

ICAEW's terms and conditions for events are set out in full below. Terms and conditions of local group and society events may differ to those mentioned here. Please refer to your booking conditions for details.

Booking and cancellations

Booking and queries

Please book online at www.icaew.com/events

If you have any problems or queries with your booking, please contact the team at events@icaew.com or on +44 (0)1908 248 159 (lines open Monday-Friday 09:00-17:00, Wednesday from 09:30).

Bookings are ‘subject to availability’ and therefore we cannot guarantee you a place on any event.

Confirmation

Booking confirmation will be sent to you immediately for all on-line bookings.  If you have not received an email confirmation within 24 hours of making the on-line booking, please contact the team at events@icaew.com or on +44 (0) 1908 248 159.

Payment terms and discounts

Payment must be made at the time of booking unless specifically stated.

Credit/debit card payment can be made over the phone or via the website.

Cheque payments must be sent to ICAEW Finance, PO Box 6173, Milton Keynes, MK10 1TW. For details on cheque payable names please see your confirmation or invoice.

Requests for invoices can only be processed with a valid purchase order and is subject to prior approval.

Discounts cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the course. Substitutes are welcome however, if they are not entitled to the discount, the appropriate additional charge will be incurred.

Transfers

If you cannot attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and including the day of the event. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate. 

A delegate place can be transferred to another event, if the request to us is received more than 21 days before the event. Please note additional charges may be applicable and we cannot guarantee availability on the event the delegate wishes to transfer to. A delegate can only transfer their place a maximum of two times, after which they will incur a 20% discretionary administration fee.

Cancellations
If ICAEW have to cancel the event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund the following;
  • any travel or hotel costs associated with the cancellation of an event
  • any fees relating to the joining of a Faculty or Community with respect to the event booking.
All cancellations must be made in writing and sent to events@icaew.com.

The charge for cancelling your booking is: 
  • 14 days or more before the event - 20% discretionary administration fee applicable 
  • Less than 14 days before the event - No refund (transfer to another individual only)

ICAEW accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

Non-attendance at Free of Charge Events

If you do not attend or cancel your booking within 3 days of a Free of Charge event a discretionary administration fee of £20 will be charged.

Data protection

We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research. To do this we may share your information with our business partners. A list of all delegates will be published and circulated at the event. Some of our events are supported by the Chartered Accountant's Benevolent Association (CABA). If this is the case we will share the delegate list and any completed delegate feedback forms with CABA. 

We will transfer your information to a business partner that is located in the US. This partner certifies that it complies with the US – EU Privacy Shield which means that your information will have a level of protection equivalent to the UK

For more information about our data protection policy please go to icaew.com/dataprotection. If you have any queries about this, please contact events@icaew.com

Attending the event

Programme changes

It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue at any time prior to the event date.

Course papers/delegate pack

In most circumstances, course papers will be issued on the day of the event. This documentation is made available only to those attending the event. Course papers and delegate packs are provided for the sole use of the delegate and may not be reproduced whether in whole or part, shared or distributed by any method whatsoever without prior permission of the copyright owner. External speakers alone are responsible for the content of their respective sessions. It is the policy of ICAEW to give the fullest freedom to contributors/speakers to express their opinions. The opinions expressed by the speakers do not necessarily represent the views of ICAEW. ICAEW speakers will make every effort to ensure the validity and accuracy of the information they provide.

If your booking is received less than seven days before the event, you may not get a copy of the course papers/delegate pack on the day.

Travel

ICAEW accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption.

ICAEW makes every effort to negotiate free parking for delegates at venues outside of London. However, we reserve the right to use venues which may incur a car parking charge.

Accommodation

In partnership with the Intercontinental Hotel Group, ICAEW are able to offer you exclusive offers and discounts for hotels across the UK. Please visit www.ihg.com/icaew to find out more, search availability and book your hotel stay. Discounts of up to 30% available subject to terms and conditions.

Filming and sound recording

ICAEW reserves the right to film, record or photograph any of the speakers at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photographs.

After the event

Delegate feedback

Following the event, delegates should expect to receive an email asking them to complete a feedback form online. We would ask this is completed and returned to us within seven days to allow ICAEW to continue to improve and tailor future events more closely to your requirements.