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Refund policy

ICAEW's refund policy outlining how to cancel your order and claim your refund.

Cancellation and Return of GoodsCancellation of an event bookingExaminationsIndependent Student RegistrationPathways and General Affiliate applicationsCredit for Prior learningSubscriptions to Faculties and Special Interest GroupsTo claim your refund

Cancellation and Return of Goods

We hope that you are pleased with the goods that you have ordered from us. However, if you aren’t happy, we do offer refunds as follows.

You can cancel your order within seven working days, even if you have already received your goods. We will refund the purchase price and any delivery charge.

If you no longer want the goods once you have received them, you can return them within 28 days. As long as you return the goods as new in their original packaging, we will refund the purchase price but not the delivery charge. If you return the goods in a condition that prevents us from re-selling them, we may not be able to give any refund.

If the goods you receive are defective or damaged, return them to us in their original packaging within 28 days. We will replace the goods or refund the purchase price and any delivery charge, whichever you prefer.

We do not give refunds for downloadable online products such as PDFs MP3 files etc.

Cancellation of an event booking

Examinations

In event of a withdrawal, a full credit or refund will be made if the cancellation is made no later than the one week after the entry deadline.

Cancellation and refund requests must be made in writing.

In the event that a candidate withdraws at a later date, for medical or other special reasons, consideration will be given to a full refund provided that a medical certificate or other appropriate evidence is provided.

Changing between papers will currently only incur any difference in cost.

Independent Student Registration

If you mistakenly register as an independent student rather than through your employer, we will give you a full refund. We will deal with each situation on an individual basis.

Pathways and General Affiliate applications

If you withdraw your application before we have marked your papers or if we find that you are not eligible for membership, we will give you a full refund.

For Pathway applicants if you fail your papers, we will charge a £275 administration fee.

Credit for Prior learning

We do not offer refunds.

Subscriptions to Faculties and Special Interest Groups

All refunds are considered on an individual basis.

To claim your refund

Please send the email receipt for your goods to refunds@icaew.com and explain why you want to return the goods.

If you can't find your email receipt, please email us the following information so that we can locate your order. We will need your contact details, full name, and estimated date of purchase, purchase price and the reason for returning the product.

You must email us within 28 days of receipt of the goods.

We will pay refunds in same the format that you paid for the goods.

Returns address:

ICAEW
MSD - Returns section
Metropolitan House
321 Avebury Boulevard
Milton Keynes
MK9 2FZ UK

T: 01908 248 250
E: refunds@icaew.com