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Performance management

Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.

What's on this page?

  • Topics
  • Briefings
  • eBooks
  • Online articles
  • Small Business Update
  • Useful links
  • Articles and books from the Library

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Expert help for your enquiries and research.

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Featured article

You may not need big data after all 
Learn how lots of little data can inform everyday decision making, without needing massive processing or statistical modelling. Provide employees with data about their own performance and empower customer-facing employees to take decisions.

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Featured book

Performance management
Ashdown, L. (Kogan Page, 2014, 202 pages)
Explores the key aspects of managing performance and how performance management can best be used to support organisations in achievement of their goals.

To borrow this book please contact the Library.

Briefings

Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.

Disclaimer: These publications from Atom Content Marketing are for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.

eBooks

The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.

Performance Management: Key Strategies and Practical Guidelines 
Michael Armstrong (Kogan Page, 2006)
Managing staff performance is an effective mechanism for developing both staff and organizational growth. In this revised and updated third edition, Armstrong incorporates the findings of two major research projects on performance management and illustrates the results with numerous case studies, providing invaluable advice from experienced practitioners. Performance Management provides the ideal action plan for any manager wanting to get the best from his or her employees.

Performance dashboards: Measuring, monitoring and managing your business 
Wayne W. Eckerson (Wiley, 2005)
Explains the role of business intelligence, the need for business performance and the context for performance dashboards. This book also contains a section on critical success factors, with 'tips from the trenches'.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The library provides access to a range of articles in full text from leading business, finance and management journals. Access to articles is provided subject to suppliers' terms of use.

Articles are available to logged-in ICAEW members, ACA students and other entitled users.

Small Business Update

Small Business Update is a monthly magazine for SMEs with articles covering the latest regulatory developments, practical advice and hot topics.

Useful links

Measure performance and set targets (Business Link) 
Guide from Business Link which sets out the business benefits of performance measurement, shows you how to choose which key performance indicators (KPIs) to measure and suggests examples in a number of key business areas. It also highlights the main points to bear in mind when setting targets for your business.

BPM Partners 
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, vendor guides and a vendor search tool (free registration required). BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.

International Society for Performance Improvement 
Described as the "leading international association dedicated to improving productivity and performance in the workplace". The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.

Performance management 
Resource from the Local Government Improvement and Development Agency (formerly IDeA), providing a summary of key issues and aiming to help improve performance management arrangements within local councils.

OECD programme on Public Governance and Management (PUMA) 
Information rich website from the OECD Public Management Programme which includes lots of material on performance management.

Measurement International 
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.

Performance Management Network 
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.

Performance Measurement Association 
Official website of the association for practitioners in the field of Performance Measurement and Management with a wealth of information on the subject. The site includes a useful selection of links, directory of experts, information on PMA discussion forums, details of conferences and an archive of the association's newsletter 'Perspectives on Performance'.

Performance Prism 
Information on the Performance Prism, a performance measurement and management framework. The page includes an interview with the authors of 'The Performance Prism: The scorecard for measuring and managing business success' published by FT/Prentice-Hall with the option to download the full text of the first chapter, 'Measuring and managing performance in the 21st Century' (PDF format, 14 pages). Papers available for download in PDF format include:

  • The Performance Prism
  • The Performance Prism in practice
  • Managing with measures in a downturn
  • The Performance Prism can boost M&A success

Public Management Foundation 
Research centre established in 1990 focused on the provision of public service. The website includes the full text of their journal Stakeholder Magazine which features a number of articles on performance management in the public sector.

To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at library@icaew.com.

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