Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.
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Reinventing performance management
How Deloitte is rethinking staff evaluation and the performance review. The firm uses a new 'performance snapshot' system which is more nimble, real-time and individualized.
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Ashdown, L. (Kogan Page, 2014, 202 pages)
Explores the key aspects of managing performance and how performance management can best be used to support organisations in achievement of their goals.
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Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.
Disclaimer: These publications from Atom Content Marketing are for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.
The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.
Performance Management: Key Strategies and Practical Guidelines
Michael Armstrong (Kogan Page, 2006)
Managing staff performance is an effective mechanism for developing both staff and organizational growth. In this revised and updated third edition, Armstrong incorporates the findings of two major research projects on performance management and illustrates the results with numerous case studies, providing invaluable advice from experienced practitioners. Performance Management provides the ideal action plan for any manager wanting to get the best from his or her employees.
Performance dashboards: Measuring, monitoring and managing your business
Wayne W. Eckerson (Wiley, 2005)
Explains the role of business intelligence, the need for business performance and the context for performance dashboards. This book also contains a section on critical success factors, with 'tips from the trenches'.
Articles are available to logged-in ICAEW members, ACA students and other entitled users.
Measure performance and set targets (Business Link)
Guide from Business Link which sets out the business benefits of performance measurement, shows you how to choose which key performance indicators (KPIs) to measure and suggests examples in a number of key business areas. It also highlights the main points to bear in mind when setting targets for your business.
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, vendor guides and a vendor search tool (free registration required). BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.
International Society for Performance Improvement
Described as the "leading international association dedicated to improving productivity and performance in the workplace". The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.
Resource from the Local Government Improvement and Development Agency (formerly IDeA), providing a summary of key issues and aiming to help improve performance management arrangements within local councils.
OECD programme on Public Governance and Management (PUMA)
Information rich website from the OECD Public Management Programme which includes lots of material on performance management.
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.
Performance Management Network
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.
Performance Measurement Association
Official website of the association for practitioners in the field of Performance Measurement and Management with a wealth of information on the subject. The site includes a useful selection of links, directory of experts, information on PMA discussion forums, details of conferences and an archive of the association's newsletter 'Perspectives on Performance'.
Information on the Performance Prism, a performance measurement and management framework. The page includes an interview with the authors of 'The Performance Prism: The scorecard for measuring and managing business success' published by FT/Prentice-Hall with the option to download the full text of the first chapter, 'Measuring and managing performance in the 21st Century' (PDF format, 14 pages). Papers available for download in PDF format include:
Public Management Foundation
Research centre established in 1990 focused on the provision of public service. The website includes the full text of their journal Stakeholder Magazine which features a number of articles on performance management in the public sector.
If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at firstname.lastname@example.org.