Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.
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Access online resources and key articles that introduced the concept in the 1990s.
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Practical briefings, guides and articles on benchmarking your business.
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Use our books, links and guides to find more information on improving business performance.
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Articles, eBooks and resources on improving your finance function.
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Access articles, links and guides to help you identify best practice.
Online books, guides and publications
Briefings
Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.
Disclaimer: These publications from BHP Information Solutions Limited are for general guidance only, for businesses in the United Kingdom governed by the laws of England. BHP Information Solutions Limited, expert contributors and the Institute of Chartered Accountants in England and Wales (as distributor) disclaim all liability for any errors or omissions.
eBooks
The library provides full text access to a selection of key business and reference eBooks from leading publishers.
Performance dashboards: Measuring, monitoring and managing your business
Wayne W. Eckerson (Wiley, 2006)
Explains the role of business intelligence, the need for business performance and the context for performance dashboards. This book also contains a section on critical success factors, with 'tips from the trenches'.
You will need to be logged-in to the website to read these eBooks.
Online articles
The library provides access to a range of articles in full text from leading business, finance and management journals.
You will need to be logged-in to the website to gain full access to the range of articles available online.
Useful links
Measure performance and set targets (Business Link)
Guide from Business Link which sets out the business benefits of performance measurement, shows you how to choose which key performance indicators (KPIs) to measure and suggests examples in a number of key business areas. It also highlights the main points to bear in mind when setting targets for your business.
BPM Partners
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, vendor guides and a vendor search tool (free registration required). BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.
International Society for Performance Improvement
Described as the "leading international association dedicated to improving productivity and performance in the workplace". The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.
Performance management
Resource from the Local Government Improvement and Development Agency (formerly IDeA), providing a summary of key issues and aiming to help improve performance management arrangements within local councils.
OECD programme on Public Governance and Management (PUMA)
Information rich website from the OECD Public Management Programme which includes lots of material on performance management.
Measurement International
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.
Performance Management Network
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.
Performance Measurement Association
Official website of the association for practitioners in the field of Performance Measurement and Management with a wealth of information on the subject. The site includes a useful selection of links, directory of experts, information on PMA discussion forums, details of conferences and an archive of the association's newsletter 'Perspectives on Performance'.
Performance Prism
Information on the Performance Prism, a performance measurement and management framework. The page includes an interview with the authors of 'The Performance Prism: The scorecard for measuring and managing business success' published by FT/Prentice-Hall with the option to download the full text of the first chapter, 'Measuring and managing performance in the 21st Century' (PDF format, 14 pages). Papers available for download in PDF format include:
- The Performance Prism
- The Performance Prism in practice
- Managing with measures in a downturn
- The Performance Prism can boost M&A success
Public Management Foundation
Research centre established in 1990 focused on the provision of public service. The website includes the full text of their journal Stakeholder Magazine which features a number of articles on performance management in the public sector.
Articles and books in the Library collection
To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document delivery service.
Can't find what you're looking for?
If you have any difficulty in finding the material you are looking for please contact the enquiry team by phone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at library@icaew.com.
The ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.