Access a selection of articles, links and guides on the balanced scorecard, including the original article from Kaplan and Norton that introduced the concept in the early 1990s.
In the original article (The balanced scorecard: Measures that drive performance. Harvard Business Review, January/February 1992) Kaplan and Norton described the balanced scorecard as 'a set of measures that give top managers a fast but comprehensive view of the business'. Ten years on they reassessed the impact of their system, stating that in this time it had 'evolved from a performance measurement system to an organizing framework for successful strategy implementation' (Transforming the balanced scorecard from performance measurement to strategic management. Accounting Horizons, June 2001).
Online books, guides and publications
eBooks
The library provides full text access to a selection of key business and reference eBooks from leading publishers.
Balanced scorecard diagnostics: Maintaining maximum performance
Niven, Paul R. (Wiley, 2005)
A single-source guide to accurately analysing the effectiveness of an organisation's balanced scorecard, complete with the latest tools and know-how to implement corrective changes, ensuring your balanced scorecard is operating at maximum performance. Throughout this step-by-step guide, self-assessment question help readers focus company discussion to critically examine their implementation efforts and propel scorecard initiatives forward.
You will need to be logged-in to the website to read these eBooks.
Online articles
The library provides access to a range of articles in full text from leading business, finance and management journals.
You will need to be logged-in to the website to gain full access to the range of articles available online.
Useful links
Advanced Performance Institute (API)
Described as an 'independent research and advisory organisation specialising in organisational performance', the API has published a range of resources on the balanced scorecard which can be accessed following free registration.
Marketing effectiveness (CIM)
Research report published by the Chartered Institute of Marketing (CIM) which includes a section on measuring effectiveness using the balanced scorecard.
Management and financial accounting (CIMA)
An online collection of publications from the Chartered Institute of Management Accountants (CIMA), including:
Balanced Scorecard Institute
Non-profit organisation with a remit to provide 'web-based guidance, information and tools to government and nonprofit managers' on the balanced scorecard approach to management. Although the site has an American focus there is a wealth of useful resources available on the site including an explanation of the basic concepts, a selection of articles outlining the reasons to apply the balanced scorecard approach, articles on metrics, a directory of balanced scorecard software vendors, and an online discussion forum.
Balanced Scorecard Report (Harvard)
Information about the subscription based newsletter published by Harvard Business School Publishing. The site includes a comprehensive index to previous articles.
Balanced Scorecard Resource Centre
A resource centre from the UK consultancy firm 2GC Active Management which includes: a series of frequently answered questions on the balanced scorecard addressing the basics; a selection of presentations available in full text; balanced scorecard case studies; recommended reading; a collection of rated and reviewed links to balanced scorecard websites and a series of presentations.
Centre for Business Performance
Official website for the Centre for Business Performance, based at Cranfield School of Management, which includes access to a range of articles, research reports and white papers. The website includes a number of resources on the balanced scorecard, including:-
Articles and books in the Library collection
View articles and books in our collection on the balanced scorecard:
To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document delivery service.
Can't find what you're looking for?
If you have any difficulty in finding the material you are looking for please contact the enquiry team by phone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at library@icaew.com.
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