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Credit management

Find out more about credit management and control with our selection of articles, links and guides to help you identify best practice, techniques and tools to apply to your business.

What's on this page?

  • eBooks
  • Briefings
  • Online articles
  • Articles and books in the Library collection
  • Useful links

Contact the Library

Expert help for your enquiries and research.

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Featured article

Credit management balancing act
David Fisher considers the role of credit managers in maximising risk and reward - in his view, achieving zero bad debts is not something for commercial credit management teams should aspire to. Rather than turning down all high risk deals, assess supporting those which offer a sufficiently high reward.

You will need to be logged-in to the website to access the full range of articles available online.

Featured helpsheet

Credit control procedures PAS4/HS15
ICAEW Ethics Advisory Service helpsheet containing practical tips on credit control procedures at key stages of the transaction and example credit control letters. Available to logged-in members. 


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.

Business French dictionary

Covers the main areas of day-to-day business usage.

Complete CFO handbook: from accounting to accountability, The

An overview of cost accounting for financial executives.

Financial management: an introduction

For business and management students taking a module in finance.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.


Directors' Briefings and Start-Up Briefings are four-page guides written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.

Disclaimer: These publications from Atom Content Marketing are for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.

Online articles

The library provides access to a range of articles in full text from leading business, finance and management journals. Access to articles is provided to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

Using forensic accounting to spot inconsistencies and potential fraud

Examples of how forensic accounting techniques can uncover fraud within credit departments. Part of the trick of learning to catch irregularities in financial statements is studying customer behaviour and spotting patterns.

Free up cash

Renita Wolf covers best practices to help your company manage working capital effectively.

Balancing act

David Fisher considers the role of credit managers in maximising risk and reward - in his view, achieving zero bad debts is not something commercial credit management teams should aspire to.

Creditors slam IP fees and say regulatory regime is inadequate

Many UK credit managers believe Insolvency Practitioners' fees are exorbitant, Pre-Pack administrations are not adequately controlled and the regulatory regime is not adequate, according to research conducted by the Institute of Credit Management (ICM).

Improving business results with shared service centres

Simon Marshall explains how using highly effective credit management can drive improved business results.

Central perks

Shelly Depledge discusses the difficulties and benefits of centralising credit functions.

The credit management team - what type are you?

The credit management team is changing and the pace of change is stepping up as organisations consider the changing economic landscape.

Why have a credit policy?

Paula Thorpe discusses the areas to consider in writing a credit policy, including corporate mission, goals and terms of sale.

Ways to optimize credit decisions for B2B transactions

The author explains methods for calculating the probability of default in business-to-business transactions and deciding on an appropriate credit limit.

Articles and books in the Library collection

To find out how you can borrow books from the Library please see our guide to book loans. You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Useful links

Asset Based Finance Association (ABFA) 
Formerly known as the Factors and Discounters Association (FDA), ABFA is a UK based trade association for businesses providing "factoring, invoice discounting and asset based lending". The website provides industry news, quarterly statistics covering the UK and Irish markets and a listing of training courses.

Business finance explained 
A Gov.uk guide to investment finance, loans, grants, overdrafts, invoice financing, leasing and asset finance.

Get paid! A guide for owners and managers of small businesses 
A January 2012 guide produced as part of the government's 'Get Paid' campaign. It contains tips and advice for small businesses from both suppliers and customers.

Hays Accountancy & Finance Salary Guide 2015 
Includes hiring trends over the past 12 months as well as pay bands in credit management. Requires free registration to download.

Institute of Credit Management 
A UK based association for the credit management profession. Produces a quarterly ICM Credit Managers’ Index which surveys credit professionals to provides a detailed insight into the thoughts, attitudes and levels of confidence of UK credit managers.

Pay on time 
Website from the Better Payment Practice Group which was formed in 1997 as a partnership between the public and private sectors with the aim 'to improve the payment culture of the UK business community and reduce the incidence of the late payment of commercial debt'. The website provides an A-Z glossary of credit terms and credit management advice and guidance to small businesses on how to collect money owed to you and reduce bad debt losses. The factoring section defines factoring and the different types of factoring, how factoring works, who uses it, and the costs involved.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.