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Advisory helplines and services

Specialist advisory teams are on hand to support you throughout your career and help with any problems, issues or questions you have.

Advice is free and confidential. Whether you have a technical or ethical query, want some career guidance, or need counselling on a personal issue, we’re here to help.

You can find help online too. Helpsheets and FAQs on technical and ethical issues are available, together with a practical, comprehensive guide on running a practice.

Additional support is available to members and their families from CABA, which provides emotional support, debt advice, health and carer support, financial assistance and career coaching. To find out more visit caba.org.uk or call +44 (0)1788 556 366.

Opening hours

Helplines:
Mon – Fri: 09:00 to 17:00
Weds – 09:30 to 17:00
(Excluding bank holidays)

Student support:
Mon – Fri: 08:30 to 17:30
(Excluding bank holidays)

Library enquiry helpline:
Mon – Thurs: 09:00 to 17:30
Fri – 10:00 to 17:30
(Excluding bank holidays)


Free Legal Helpline: +44 (0) 845 567 6003

ICAEW members based in England and Wales have access to a free Legal Helpline, provided by PURPLE LEGAL. All areas* of personal and business law are covered for whenever you have a legal enquiry.

Just book a telephone appointment - a SolicitorSlot ® - at a time to suit you, where you can speak (free of charge) to a lawyer who specialises in the area of law that you require advice on.

To book your SolicitorSlot ®

You will never be liable for any legal fees unless you are given and you agree a fee quote.

Lines are open from 8.00am to 8.00pm, Monday to Friday

The legal helpline is part of PURPLE ®, who also offer members preferential discounted legal services

*Exclusions apply

Helpsheets and FAQs

FAQs and helpsheets on technical and ethical issues are available, together with a practical, comprehensive guide on running a practice.

ICAEW Tax & VAT Helpline provided by Abbey Tax Protection: 
+44 (0)845 223 2727

The ICAEW Tax & VAT Helpline is a subscription based service provided by Abbey Tax Protection.

The ICAEW Tax & VAT Helpline offers advice on UK Tax and VAT issues and trends.

Information centre: +44 (0)1908 248 250

Contact our team of dedicated advisory experts for general enquiries, or questions about your membership, CPD, becoming a member or career support advice.

Members helpline

We can help you with all aspects of being a member, including:

  • Subscription enquiries
  • Practising certificates
  • Becoming a FCA
  • Applying for the audit qualification
  • Continuing professional development (CPD) enquiries

We can also assist you in finding the resource you need to create a strong CV, perfect your interview technique, or talk through your next career move.

Membership confirmation

Student helpline

Need help training and qualifying as a chartered accountant? We can advise on training contract matters, work-based learning and also provide friendly reminders of key dates and exam entry deadlines.

Student Confirmation (student requests only) – If you require confirmation that you are a student or a copy of your results please download the application form.

Other ICAEW qualifications

The ICAEW have an exciting range of qualifications and programmes available for members and non-members to support you throughout your career.

Library & Information Service: +44 (0)20 7920 8620

The Library Enquiry helpline is available to all ICAEW members and students. Simply contact us with your enquiry and we will respond within 24 hours.

Most of our help is provided free with charges only being made for document delivery services (excluding the book loan service), extended research, mailing lists and company reports.

Support members helpline: +44 (0)800 917 3526

Discuss personal worries about health or family, money troubles or work-related concerns with our volunteer team, who are always on hand to offer assistance.

Technical helpline: +44 (0)1908 248 250

Need technical advice? Call us or use our contact form to receive specialist advice on a wide range of topics including ethical, technical and legislative.

Technical enquiries

Our Technical enquiries service provides advice on a wide range of subjects, including accounting, company law, charities and auditing, but not taxation, which is dealt with through the Practice Society helpline or Tax Faculty membership. In addition to advice provided through the helplines, common topics are addressed in a series of helpsheets and FAQs which are available from the left-hand menu on this page.

The opinions given are, in the case of technical facts, supported by reference to the necessary legislation but, in judgmental cases, they are the personal opinion of the consultant concerned. He or she will suggest options or give examples to help the member to frame an answer but only the member will have all the information necessary to arrive at a suitable conclusion.

Ethics enquiries

We advise on ethical dilemmas in both business and practice sectors, including providing guidance on interpretation and compliance with the Regulations, Standards and Guidance which incorporates the Code of Ethics, section 3.

Money laundering enquiries

This helpline offers advice on all aspects of complying with the Money Laundering Legislation. Our advisors can answer calls on both:

  • General issues concerning the regulations and reporting suspected illegal activity; and
  • Specific issues, which can be discussed anonymously.

Practice advisory services

The Practice Advisory services provide expert advice and hands-on assistance to help you run a successful and profitable practice. Seek advice on servicing your clients, supervising your staff, managing the practice and complying with regulations. With our help you can ensure greater success in an increasingly challenging practice environment.

We offer the following services:

Technical webcasts

Coming soon!

Confidentiality

Your enquiry will be treated in strict confidence. If the nature of your enquiry is ethical the advisor will be exempt from the duty to report misconduct, hence details will not be divulged to third parties, including other departments of the Institute, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please make note that calls may be recorded for quality and training purposes