Our volunteer team of support members are always on hand to act as a listening ear and offer free non-judgmental assistance if the time comes.
Take a look at our video to understand how support members can help.
*if you are calling from overseas your call will be charged at normal call rates.
Once a member calls they are asked if they would prefer to speak to someone locally or from another region.
If they are comfortable outlining their problem, their situation is matched with the expertise of a particular support member.
Our team of support members offer help to all members.
Support members are a network of volunteers, who are experienced ICAEW members trained to help fellow members who are facing difficulties.
They provide a listening ear and free, confidential and non-judgemental support. Whatever the circumstances, you can be assured you will be listened to.
If you are worried or have a problem on you mind don't let it weigh you down - contact a support member.
Contact with a support member remains 100% confidential with volunteers exempt from the duty to report misconduct, enabling you to speak freely without fear of recrimination or repercussion.
From personal worries about health, money or family to work-related concerns about professional ethics, regulation and discipline - support members are ready to listen.
Although support members cannot perform miracles, experience over the years has certainly shown that they can provide help and advice in a wide-range of circumstances. Often simply discussing your situation with an objective outsider will help to clarify the way forward.
The idea behind it is simple. Members facing any kind of problem can talk to support members directly via phone or email.
'It is very empowering to have advice I can trust.'
'I am thrilled with your service. What a marvellous idea.'
'Very many thanks. Your support members' scheme is excellent.'
The support line is FREE when calling within the UK unless you are using a mobile phone, in which case your service provider may charge you for the call. If you are calling outside the UK, please phone + 44 (0)800 917 3526*. Alternatively you can email the scheme at email@example.com
*If you are calling from overseas your call will be charged at normal call rates.
Additional support is available to members and their families from CABA, which provides emotional support, debt advice, health and carer support, financial assistance and career coaching. To find out more visit caba.org.uk or call +44 (0)1788 556 366.