Learn the skills and tactics to help you manage your hierarchy and peers more effectively.
This ACA training webinar lasted one hour and took place on Tuesday 12 July 2011.
- What we mean by 'dealing with'
- What makes a person unmanageable or difficult
- Differences between coping with those
- above you in the hierarchy; and
- those below you in the hierarchy
- Tactics for dealing with juniors/colleagues
- Tactics for dealing with colleagues/senior people
- How to develop the necessary skills
Listen again
If you missed the webinar, you can listen to a recording of Personal skills to manage your hierarchy and peers. The recording contains the entire presentation as well as the Q&A session at the end.
Requirements for webinar
The recording opens up in Windows Media Player - if you do not have Windows Media Player, you can download it from microsoft.com.
Questions from the webinar
Further resources
If you have any specific questions relating to your ACA training, please contact the student support helpline on +44(0)1908 248 250 or email studentsupport@icaew.com. Alternatively, you can post your question on ICAEW online student community.
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