Reports in this series will look at the production and use of non-financial performance information.
Some of the initial questions to be addressed will include:
- What are some of an organisation's non-financial systems that may need to be reviewed by finance professionals to ensure the quality and robustness of the processes needed to produce information used for decision making?
- What are the issues surrounding the publication of the performance indicators that are used to run the business?
- How might a board ensure that performance indicators do not cause dysfunctional behaviour?
- How does management balance the need to focus on outcomes as well as the integrity of the underlying processes?