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Case study: designing a strategic performance framework at Tesco

The thinking behind Tesco's performance framework, the 'Corporate Steering Wheel'.

Tesco is a British-based international grocery and general merchandising retail group that operates 4,331 stores across 14 countries, employs 470,000 people, and in 2011 generated £67.6bn in revenue. Tesco is the largest private sector employer in the United Kingdom, and is currently the third largest retailer in the world based on revenue, and the second largest based on profit.

Over the years, the organization has been transformed from a “pile it high, sell it cheap” market trader to a world-leading retail group. While it originally specialised in food and drink, it now offers a wide range of products, including clothing and consumer electronics, and an increasing range of services, such as telecoms, health, Internet, insurance, and financial services. In addition to its stores, Tesco has created a very successful online supermarket offering, among other things groceries, home retailing, and music downloads.