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Guidance by topic

Business Performance Community - resources and guidance on particular topics.

Business information, KPIs and IT systems

The figures that count

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Business information, KPIs & IT systems

Data and key performance indicators (KPIs) are essential business tools. KPIs help organisations understand how well they are performing in relation to their strategic goals and objectives. Data is the ‘raw material’ that feeds KPIs as well as any business intelligence project or data analysis.

Business intelligence and analytics

Actionable insight

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BI and analytics

Business intelligence (Bi) refers to technologies, applications, and practices for collecting, integrating, analyzing, and presenting business information. Analytics refers to the use of (a) data and evidence, (b) statistical, quantitative, and qualitative analysis, (c) explanatory and predictive models, and (d) fact-based management to drive decision making. Together, they include approaches for gathering, storing, analysing and providing access to data that helps users to gain insights and make better fact-based business decisions.

General BPM, strategy and risk

Coping with uncertainty

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General BPM, strategy and risk

For most businesses, managing risk has become an integral part of managing business performance.

Tools and models

You'll need more than a hammer

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Tools and models

There is no standard BPM process or approach but a number of different models or BPM tools.