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Ageas first to use AI in motor claims

UK insurer Ageas is breaking new ground by using artificial intelligence to conduct visual appraisals of vehicles in motor claims.

The move follows a pilot programme in which Ageas performed analysis of several thousand vehicle images involved in accidents, with Ageas’ motor engineers verifying the findings.

As part of the ongoing pilot, Ageas, in partnership with Tractable, is now putting the technology live to help its engineers verify the performance of its UK-wide repair networks in managing customers’ motor claims.

Alex Dalyac, co-founder and chief executive officer of Tractable, said: “Our AI understands imagery like experts do. It will impact any industry that relies on visual tasks. 

“In automotive, where car driving is the visual task, AI and autonomous vehicles are transforming the industry. The same will happen in general insurance, where claim appraisal is the visual task. AI will eventually enable claim settlement in minutes.”