Publications

You can download the following documents which give more information about the services and processes described in these pages. They are listed alphabetically by title.

Downloads

• FAQs on the disciplinary process - members (PDF 64kb/5 pages)
• FAQs on the disciplinary process - complainants (PDF 52kb/3 pages)
• Appearing before the Disciplinary Committee (PDF 52kb/4 pages)
• Complaint form for you to save to your computer, fill in electronically and send by post or email with supporting evidence (DOC 83kb/ 2 pages)
• Conciliation (information for complainants) (PDF 26kb/2 pages)
• Conciliation (information for members and firms) (PDF 26kb/2 pages)
• Disciplinary Committee Regulations (PDF 30kb/7 pages)
• Fee disputes - a helpsheet for anyone who does not agree with the fees their chartered accountant has charged (PDF 232kb/4 pages)
• Fee arbitration – a helpsheet with explanatory notes and details of the fee arbitration scheme's rules (PDF 178kb/15 pages)
• Guidance on sentencing (PDF 234kb/36 Pages)
• Guidance on public hearings (PDF 41kb/2 pages)
• How we investigate complaints (PDF 154kb/6 pages)
• Independent arbitration scheme rules (PDF 22kb/1 page)
• Mediation - Information and Guidance (PDF 182kb/14 pages)
• Resolving problems with your accountant, including a complaint form (fill in using pen) (PDF 43kb/6 pages)
• The reviewer of complaints (PDF 50kb/3 pages)