Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class enterprise service management - by improving service quality and efficiently managing service costs.
At Serviceware we recognise the challenges facing finance professionals, who are looking to cut costs, whilst driving future growth. We also understand that maintaining and exceeding service expectations is a core component of most companies’ survival.
We are passionate about enabling our customers to improve their service quality, whilst more efficiently managing their costs. With offices across Europe we are helping more than 800 customers worldwide, across a variety of sectors, including banking, retail, manufacturing and chemicals to achieve their goals.
The Serviceware platform includes the following software solutions, which can be integrated or used independently.
Our experienced and skilled team is available throughout the transition process from delivering strategic consulting on service strategy, through to successful implementation.
Serviceware is returning to support Virtually Live for the second year and will provide a live session.
Driving the performance of digital initiatives, during tough economic times
The recent crisis has disrupted the global economy and is providing unprecedented levels of uncertainty. The challenge for most CFOs was initially to get the company moving again and now turns to cost saving whilst simultaneously looking for new growth. Opportunities to digitise routes to market and customer service are for many the obvious route, but come at a cost. But how is it possible to identify cost savings and reinvest, when you are working with an abundance of misinformation that is out of date in seconds? In addition how do you plan and manage performance with multiple error prone spreadsheets?
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Speaker: Jolyon Hart, Strategic Advisor
Jolyon has strong commercial awareness and business acumen gained in large fast moving service orientated organisations highly focused on performance, quality and results. A specialist shared services practitioner, he has with a proven track record in delivering improved performance, quality and service in underperforming centres.
Serviceware supported ICAEW's Financial Controllers' update on 2 December.
The global COVID-19 crisis has intensified the pressure on finance teams to cut costs, while continuing to increase the pace of digital transformation. Harald Matzke (co-founder of cubus – a Serviceware company) discussed the challenges facing every finance professional right now and the role of real-time, fact-based decision making.
Watch the session: Pressure to perform while digitally transforming