Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class enterprise service management - by improving service quality and efficiently managing service costs.
Products and services
At Serviceware we recognise the challenges facing finance professionals, who are looking to cut costs, whilst driving future growth. We also understand that maintaining and exceeding service expectations is a core component of most companies’ survival.
We are passionate about enabling our customers to improve their service quality, whilst more efficiently managing their costs. With offices across Europe we are helping more than 800 customers worldwide, across a variety of sectors, including banking, retail, manufacturing and chemicals to achieve their goals.
The Serviceware platform includes the following software solutions, which can be integrated or used independently.
- Serviceware Performance.
- Serviceware Financial.
- Serviceware Resources.
- Serviceware Knowledge.
- Serviceware Processes.
Our experienced and skilled team is available throughout the transition process from delivering strategic consulting on service strategy, through to successful implementation.
Serviceware at Virtually Live
The global COVID-19 crisis has intensified the pressure on finance teams to cut costs, while continuing to increase the pace of digital transformation. Recommending where the C-Suite saves costs or equally invests, with a lack of transparency across service profitability, projects or vendors is near impossible.
Especially when you are still manoeuvring through government job support schemes, a largely virtual workforce and complex digital initiatives. In a session for ICAEW Virtually Live, Harald Matzke (co-founder of cubus – A Serviceware Company) discusses the challenges facing every finance professional right now and the role of real-time fact based decision making.
Watch the session: Pressure to perform while digitally transforming
