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New toolkit to improve credit collections

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  • Publish date: 09 January 2012
  • Archived on: 06 December 2012

The Institute of Credit Management (ICM) has launched a new toolkit for collections as part of its online services (icmOS), which includes template letters and a series of interactive tools covering the major areas of credit risk assessment and collections techniques.

The ‘system’ is effectively split into six areas: templates, calculators, factsheets, role-plays, personal assessment and quizzes. For more information visit www.icmos.org.uk and view the online demonstration.

It costs £54 for the annual subscription, however ICAEW have negotiated a special discount for its members of £40. To book online please enter the code ICAEW12. For more details contact training@icm.org.uk or telephone 01780 722907.