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Helplines and support

Listing

Updated: 19 Jan 2022 Update History

We have advisors ready to answer your enquiry through a number of channels. To help you reach the right person as quickly as possible please use the contents links to jump to contact details and opening hours for our teams and services.

General enquiries

TELEPHONE

+44 (0)1908 248 250

Mon – Fri 09:00–17:00

Wed 10:00–17:00

LIVE CHAT

Not available

EMAIL

contactus@icaew.com

WHAT WE CAN HELP WITH

Live web chat enables you to receive a real-time response from our team. You can also use send us a message using our contact us form

Annual returns to ICAEW

TELEPHONE

+44 (0)1908 546 372

Mon – Fri 09.00 – 16.00

You are able to leave a message outside of office hours

LIVE CHAT

Not available

EMAIL

annualreturns@icaew.com

WHAT WE CAN HELP WITH

If you need help in completing your firm’s annual return, or you would like to discuss an extension for submitting your firm’s annual return to ICAEW or have a general query, please email annualreturns@icaew.com or leave a voicemail on +44 (0)1908 546 372 and one of our team will be in contact as soon as possible.

Anti-Money Laundering helpline (anonymous)*

TELEPHONE

+44 (0)1908 248 250 (Option 2)

State your wish to make an anonymous enquiry

Mon – Fri (except Wed) 09:00–17:00

Wed 10:00–17:00

First Wed of each month 14.00 – 17.00

LIVE CHAT

Not available

EMAIL

Not available

WHAT WE CAN HELP WITH

ICAEW members can phone in anonymously if they wish to speak to an advisor about suspected illegal activity or any matter that may trigger a need to submit a suspicious activity report.

Access resources

* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.

Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please note that calls may be recorded for training and quality purposes.

CABA

TELEPHONE

+44 (0)1788 556 366 (24 hour)

LIVE CHAT

Yes - CABA's web chat service available through the CABA website

EMAIL

enquiries@caba.org.uk

WHAT WE CAN HELP WITH

Supporting past and present ICAEW members, ICAEW staff, ACA students and their close families from across the globe – see the range of services available on our CABA partner page and CABA - The charity supporting chartered accountants' wellbeing.

Events from ICAEW

TELEPHONE

+44 (0)1908 248 159 (option 5)

Mon – Fri (except Wed) 09:00–17:00

Wed 10:00–17:00

LIVE CHAT

Yes - hours as per telephone

EMAIL

events.information@icaew.com

WHAT WE CAN HELP WITH

ICAEW events - supporting delegates through the self service journey.

Finance team

TELEPHONE

+44 (0)1908 248 225

Mon – Fri  08:30 – 16:30

LIVE CHAT

Not available

EMAIL

fin@icaew.com

WHAT WE CAN HELP WITH

Telephone payments

Firms

TELEPHONE

+44 (0)1908 248 250 (Option 4)

Mon – Fri (except Wed) 09:00–17:00

Wed 10:00–17:00

LIVE CHAT

Not available

EMAIL

firms.admin@icaew.com

WHAT WE CAN HELP WITH

Setting up a firm

Support for firms

Processing Practising certificates

Letterheads

Professional Indemnity Insurance

To verify a current ICAEW member or firm please go to Find a Chartered Accountant

To make a complaint about an ICAEW member firm please go to make a complaint Make a complaint. Please ensure you have confirmed they are a current member before proceeding

Fraud Advisory Helpline (anonymous)*

TELEPHONE

+44 (0)1908 248 250 (Option 2)

State your wish to make an anonymous enquiry

Mon – Fri (except Wed) 09:00–17:00

Wed 10:00 – 17:00

First Wed of each month 14.00 – 17.00

LIVE CHAT

Not available

EMAIL

Not available

WHAT WE CAN HELP WITH

ICAEW members, affiliates, ICAEW students and staff in eligible firms with member firm access can phone in anonymously if they have been a victim of fraud, or are advising a client who has been a victim of fraud, and need advice.

Access resources

* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.

Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please note that calls may be recorded for training and quality purposes.

Library

TELEPHONE

+44 (0)1908 248 250 (option 6) / +44 (0)20 7920 8620

Mon – Fri (except Wed) 09:00–17:00

Wed 10:00–17:00

LIVE CHAT

Yes - hours as per telephone

EMAIL

library@icaew.com

WHAT WE CAN HELP WITH

Enquiry and information service offering a world-class collection of books, journals and electronic resources on accountancy and business.

ICAEW members and registered students, members of certain other accountancy bodies and non-members can use the library and resources but some limits or charges may apply.

Select Library resources are available online

Members

TELEPHONE

+44 (0)1908 248 250 (Option 1) 

Mon – Fri 09:00–17:00

Wed 10:00–17:00

LIVE CHAT

Yes - hours as per telephone

EMAIL

members.information@icaew.com

WHAT WE CAN HELP WITH

Membership

Membership renewal

Support throughout your career

Resources

Fellowship

Membership FAQ’s

To verify an ICAEW member firm please go to Find a Chartered Accountant

To make a complaint about an ICAEW member firm please go to Make a complaint

Regulatory Support

TELEPHONE

+44 (0)1908 546 302

LIVE CHAT

Not available

EMAIL

regulatorysupport@icaew.com

WHAT WE CAN HELP WITH

Regulatory applications and withdrawals for insolvency, audit, public audit, probate, designated professional body (DPB - investment business) and the licensed practice scheme. We can also help with credit control queries relating to the above areas. For urgent enquiries, leave a voicemail on +44 (0)1908 546 302.

Students

TELEPHONE

+44 (0)1908 248 250 (Option 3)

Mon – Fri (except Wed) 09:00– 17.00

Wed 10:00–17:00

LIVE CHAT

Yes - hours as per telephone

 Visit our student pages to chat with Mia our interactive chatbot who can deal with a wide range of common queries

EMAIL

studentsupport@icaew.com

WHAT WE CAN HELP WITH

Advice and support for students on queries related to training agreements and exams covering CFAB, BFP, ACA, ICAEW Pathways and our other certification programmes.

Support Members Scheme**

TELEPHONE

+44 (0)800 917 3526

You are able to leave a message outside of office hours

LIVE CHAT

Not available

EMAIL

support.members@icaew.com

WHAT WE CAN HELP WITH

Volunteers provide a listening ear and free, confidential and non-judgemental support.

Contact a support member volunteer directly, or call one of our advisors for a referral.

Read more details about the scheme.

** Contact with a support member is 100% confidential and volunteers are exempt from the duty to report misconduct, enabling you to speak freely without fear of recrimination or repercussion.

Tax Advice Helpline for Small Practitioners

TELEPHONE

+44 (0)330 024 5457

Proof of eligibility required to access this service

LIVE CHAT

Not available

EMAIL

ICAEWenquiries@marshcommercial.co.uk

WHAT WE CAN HELP WITH

With the support of Marsh Commercial this helpline is provided free of charge to ICAEW Small Practitioner Community members. The experienced team at Markel Tax can support your practice when you need assistance or a second opinion with any UK direct tax, stamp duty, PAYE, NIC, status or VAT issue.

Technical and Ethics Advisory Services*

TELEPHONE

+44 (0)1908 248 250 (Option 2)

Mon - Fri (except Wed) 09:00–17:00

Wed 10:00–17:00

First Wed of each month 14.00 – 17.00

LIVE CHAT

Yes - hours as per telephone

EMAIL

Not available

WHAT WE CAN HELP WITH

Confidential advice and support on Technical (accounting, company law, charities, auditing) Ethics (ethical dilemmas and interpretation and compliance with Regulations, Standards and Guidance), Anti-Money Laundering and Fraud.

Available for ICAEW members, affiliates, ICAEW students and staff in eligible firms with member firm access.

Access resources

For tax help see resources at What help is available from ICAEW for my tax query?

* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.

Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please note that calls may be recorded for training and quality purposes.