26 March 2020: the economic impact of the COVID-19 outbreak is already affecting many people’s ability to make mortgage or rent payments.
Help for consumers during coronavirus
Find support on what you can do to stay prepared.
Guide produced by the Department for Work and Pensions (DWP), Financial Services Compensation Scheme (FSCS), Money and Pensions Service (MaPS), the Pensions Regulator (TPR), the Financial Conduct Authority (FCA) and the Pensions Ombudsman for pension savers. It outlines the protections that are in place and highlights sources of free, impartial guidance.
Guidance as to the replacement of affidavits with statements of truth in non-contentious probate processes
Guidance from the President of the Family Division on the use of statements of truth as a replacement for affidavits in non-contentious probate processes in current circumstances where at present many solicitors cannot access their offices or papers.
Guide to some of the most commonly asked questions about the impact of the COVID-19 pandemic on insurance produced by the Association of British Insurers (ABI). Questions cover travel insurance, business insurance, insurance for schools, home insurance, motor insurance, wedding insurance, income protection, critical illness insurance, trade credit insurance, and pensions and investments.
Advice for customers from the Building Societies Association during the coronavirus pandemic. It includes information for people buying and selling property, or who are due to move home, mortgage support measures, statement on access to in-branch counter services and an A-Z of links to all building societies' and credit unions' websites.
Information from Citizens Advice on dealing with the effects of coronavirus on all aspects of your life, including work, finances and debt advice, childcare and sick pay and benefits.
Advice from the Financial Conduct Authority (FCA) for consumers on how coronavirus could impact your insurance, staying aware of scams, customer rights, access to cash from ATMs, and other personal finance issues.
Regulators urge savers to keep calm and not rush to make any decisions about their pension in response to the coronavirus (Covid-19) pandemic.
Guidance from GOV.UK on buying and selling private residential property during the coronavirus pandemic. It includes what to do if your house move is scheduled while the stay-at-home measures are in place, restrictions around viewings if your home is already on the market and advice for the property industry (estate agents, conveyancers, surveyors and removal firms).
Guidance from GOV.UK providing advice to landlords and tenants on the provisions in the Coronavirus Act 2020, and further advice for landlords, tenants and local authorities more broadly about their rights and responsibilities during the COVID-19 outbreak..
Blog update from the Information Commissioner's Office (ICO) summarising personal data rights for the public regarding information supplied to government, health services and employers.
Guidance from the Money Advice Service on the implications of coronavirus for your work, benefits and travel plans. It covers your rights to sick pay, what benefits you can claim if you’re self-employed or not entitled to Statutory Sick Pay (SSP).
Information from the Pensions Advisory Service on how the recent volatility of stock markets caused by the coronavirus may affect pensions and investments. This guidance relates to pensions held in defined contribution arrangements.
Advice from StepChange Debt Charity on looking after your financial situation during the coronavirus pandemic. It includes what to do if you're worried about your finances, Statutory Sick Pay (SSP) and claiming benefits, what creditors are doing to help and fraud awareness.
Information from UK Finance on protection for consumers when paying for goods or services using a debit or credit card. It covers chargeback (a mechanism for your card issuer to reclaim money from the retailer's bank) and Section 75 protection (part of the Consumer Credit Act 1974, which protects you for credit card purchases over £100).
UK Finance announces that, to help home movers impacted by Covid-19, mortgage providers will give customers who have exchanged contracts the option to extend their mortgage offer for up to three months to enable them to move at a later date.
Information from UK Finance on the measures that mortgage providers are offering to support customers who are experiencing issues with their finances as a result of COVID-19, including giving the option of a payment holiday. It gives a list of key points and FAQs and also recommends looking at your lender's website.