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Help for consumers during coronavirus

Find support on what you can do to stay prepared.

ICAEW insights

External resources

COVID-19 and your pension: Where to get help


Guide produced by the Department for Work and Pensions (DWP), Financial Services Compensation Scheme (FSCS), Money and Pensions Service (MaPS), the Pensions Regulator (TPR), the Financial Conduct Authority (FCA) and the Pensions Ombudsman for pension savers. It outlines the protections that are in place and highlights sources of free, impartial guidance.

Insurance Coronavirus Q & A


Guide to some of the most commonly asked questions about the impact of the COVID-19 pandemic on insurance produced by the Association of British Insurers (ABI). Questions cover travel insurance, business insurance, insurance for schools, home insurance, motor insurance, wedding insurance, income protection, critical illness insurance, trade credit insurance, and pensions and investments.

Government advice on home moving during the coronavirus (COVID-19) outbreak


Guidance from GOV.UK on buying and selling private residential property during the coronavirus pandemic. It includes what to do if your house move is scheduled while the stay-at-home measures are in place, restrictions around viewings if your home is already on the market and advice for the property industry (estate agents, conveyancers, surveyors and removal firms).

Debt and Coronavirus

StepChange Debt Charity

Advice from StepChange Debt Charity on looking after your financial situation during the coronavirus pandemic. It includes what to do if you're worried about your finances, Statutory Sick Pay (SSP) and claiming benefits, what creditors are doing to help and fraud awareness.

Chargeback and Section 75

UK Finance

Information from UK Finance on protection for consumers when paying for goods or services using a debit or credit card. It covers chargeback (a mechanism for your card issuer to reclaim money from the retailer's bank) and Section 75 protection (part of the Consumer Credit Act 1974, which protects you for credit card purchases over £100).

Support for mortgage customers

UK Finance

Information from UK Finance on the measures that mortgage providers are offering to support customers who are experiencing issues with their finances as a result of COVID-19, including giving the option of a payment holiday. It gives a list of key points and FAQs and also recommends looking at your lender's website.