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Helplines and support

Call us to receive specialist help on a wide range of topics including ethical, technical and legislative. We're also here to provide full support throughout your training and beyond.

For all general enquiries, you can telephone the helpline on +44 (0)1908 248 250. The helpline is open 08:30 - 17:30 Monday to Friday and open 10:00 - 17:30 on Wednesday. For all other enquiries, please see below.

If you enquiry is regarding a receipt or invoice, please email receipts@icaew.com or access your invoice/receipt at my.icaew.com/receipts

Technical and ethics advisory helpline

Technical helpline

 Telephone the helpline on +44 (0)1908 248 250.

Opening hours

  • Monday to Friday: 09:00 - 17:00
  • Wednesday: 10:00 – 17:00

First Wednesday of each month: 10:00 – 13:00

Closed on Bank Holidays for England and Wales

Technical enquiries

Our Technical Enquiries Service provides advice on a wide range of subjects, including accounting, company law, charities and auditing, but not taxation, which is dealt with through the Practice Society helpline or Tax Faculty membership. In addition to advice provided through the helplines, common topics are addressed in a series of helpsheets written by our Technical Advisors.

Ethics enquiries

We advise on ethical dilemmas in both business and practice sectors, including providing guidance on interpretation and compliance with the Regulations, Standards and Guidance which incorporates the Code of Ethics, section 3.

Money laundering enquiries

This helpline offers advice on all aspects of complying with the Money Laundering Legislation. Our advisors can answer calls on both:

  • general issues concerning the regulations and reporting suspected illegal activity; and
  • specific issues, which can be discussed anonymously.

The opinions given are, wherever applicable, supported by reference to the necessary regulation or guidance. Opinions are the personal opinion of the advisor. He or she will suggest options or give examples to assist the member to address the issue, but only the member will have all the information necessary to arrive at a suitable conclusion.

Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please make note that calls may be recorded for quality and training purposes.

Student support enquiries

Student support helpline

Telephone the helpline on +44 (0)1908 248 250.

Opening hours
Monday to Friday: 08:30 – 17:00
Wednesday: 10:00 – 17:00
(excluding bank holidays)

Or you can email us at studentsupport@icaew.com

Student support team

Our dedicated student support team is on hand to help and advise you throughout your training. From queries about your training agreement with exams through to simply updating your personal details, don’t hesitate to get in touch.

If you’re browsing our website, look out for the live help boxes. You will be able to speak directly to an adviser.

You can also contact us using Skype. Search ‘icaew_uk’ on Skype and speak to our student support team free of charge.

Confirmation of ICAEW status

Complete this form to request written confirmation of your or someone else's ICAEW status.

Library & Information enquiries

Library & Information Service

Telephone the enquiry team on +44 (0)20 7920 8620

Opening hours
Monday to Thursday: 09:00 – 17:30
Friday: 10.00 – 17:30
Closed on Bank Holidays for England and Wales

Or email us at library@icaew.com

The ICAEW Library & Information Services provides an enquiry and information service, together with a world-class collection of books, journals and electronic resources on accountancy and business.

ICAEW members and registered students, members of certain other accountancy bodies and non-members can use the library and resources but some limits or charges may apply.

Support Members Scheme

Support members

Telephone the helpline on +44 (0)800 917 3526

Opening hours
24 hours

Or email us at support.members@icaew.com

Our team of support members offer help to all members.

Support members are a network of volunteers, who are experienced ICAEW members trained to help fellow members who are facing difficulties. They provide a listening ear and free, confidential and non-judgemental support. Whatever the circumstances, you can be assured you will be listened to. If you are worried or have a problem on you mind don't let it weigh you down - contact a support member. Contact with a support member remains 100% confidential with volunteers exempt from the duty to report misconduct, enabling you to speak freely without fear of recrimination or repercussion.