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Helplines and support

Call us to receive specialist help on a wide range of topics including ethical, technical and legislative. We're also here to provide full support throughout your training and beyond.

For all general enquiries, you can telephone the helpline on +44 (0)1908 248 250. The helpline is open 08:30 - 17:30 Monday to Friday and open 10:00 - 17:30 on Wednesday. For all other enquiries, please see below.

If you enquiry is regarding a receipt or invoice, please email receipts@icaew.com or access your invoice/receipt at my.icaew.com/receipts

Technical and ethics advisory helpline

Technical helpline

 Telephone the helpline on +44 (0)1908 248 250.

Opening hours

  • Monday to Friday: 09:00 - 17:00
  • Wednesday: 10:00 – 17:00

First Wednesday of each month: 10:00 – 13:00

Closed on Bank Holidays for England and Wales

Technical enquiries

Our Technical Enquiries Service provides advice on a wide range of subjects, including accounting, company law, charities and auditing, but not taxation, which is dealt with through the ICAEW Tax and VAT helpline provided by Abbey Tax or the Tax Faculty referral scheme. In addition to advice provided through the helplines, common topics are addressed in a series of helpsheets written by our Technical Advisors.

Ethics enquiries

We advise on ethical dilemmas in both business and practice sectors, including providing guidance on interpretation and compliance with the Regulations, Standards and Guidance which incorporates the Code of Ethics, section 3.

Money laundering enquiries

This helpline offers advice on all aspects of complying with the Money Laundering Legislation. Our advisors can answer calls on both:

  • general issues concerning the regulations and reporting suspected illegal activity; and
  • specific issues, which can be discussed anonymously.

Helpsheets

Access technical helpsheets, ethical guidance and practice resources from ICAEW's Technical Advisory Service.

Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.

Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.

Please note that calls may be recorded for training and quality purposes.

Student support enquiries

Student support helpline

Telephone the helpline on +44 (0)1908 248 250.

Opening hours
Monday to Friday: 08:30 – 17:00
Wednesday: 10:00 – 17:00
(excluding bank holidays)

Or you can email us at studentsupport@icaew.com

Student support team

Our dedicated student support team is on hand to help and advise you throughout your training. From queries about your training agreement with exams through to simply updating your personal details, don’t hesitate to get in touch.

If you’re browsing our website, look out for the live help boxes. You will be able to speak directly to an adviser.

You can also contact us using Skype. Search ‘icaew_uk’ on Skype and speak to our student support team free of charge.

Confirmation of ICAEW status

Complete this form to request written confirmation of your or someone else's ICAEW status.

Library & Information enquiries

Library & Information Service

Telephone the enquiry team on +44 (0)20 7920 8620

Opening hours
Monday to Thursday: 09:00 – 17:30
Friday: 10.00 – 17:30
Closed on Bank Holidays for England and Wales

Or email us at library@icaew.com

The ICAEW Library & Information Services provides an enquiry and information service, together with a world-class collection of books, journals and electronic resources on accountancy and business.

ICAEW members and registered students, members of certain other accountancy bodies and non-members can use the library and resources but some limits or charges may apply.

Support Members Scheme

Support members

Telephone the helpline on +44 (0)800 917 3526

Opening hours
24 hours

Or email us at support.members@icaew.com

Our team of support members offer help to all members.

Support members are a network of volunteers, who are experienced ICAEW members trained to help fellow members who are facing difficulties. They provide a listening ear and free, confidential and non-judgemental support. Whatever the circumstances, you can be assured you will be listened to. If you are worried or have a problem on you mind don't let it weigh you down - contact a support member. Contact with a support member remains 100% confidential with volunteers exempt from the duty to report misconduct, enabling you to speak freely without fear of recrimination or repercussion.