ICAEW.com works better with JavaScript enabled.

Performance management

Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.

What's on this page?

  • Topics
  • Briefings
  • eBooks
  • Online articles
  • Articles and books from the Library
  • Useful links

Contact the Library

Expert help for your enquiries and research.

E  library@icaew.com

T  +44 (0)20 7920 8620
F  +44 (0)20 7920 8621

Featured article

Measures and countermeasures
Performance targets may encourage managers to focus on short-term goals at the expense of a firm’s long-term health. The article argues for an incentive structure that resists gaming, based around four key principles.

You will need to be logged-in to the website to access this article.

Featured book

Performance management
(Kogan Page, 2014)
Explores the key aspects of managing performance and how performance management can best be used to support organisations in achievement of their goals.

To borrow this book please contact the Library.



Briefings are four-page guides from Atom Content Marketing written for the busy practitioner, director and entrepreneur providing concise, practical advice on core business issues.

ISO 9000


The ISO 9000 quality system standard series provides guidance and new requirements for running a quality system. Many companies see the introduction of a quality management system as a major step forward in controlling and improving their key processes. Other companies simply react to customer demands that their suppliers should have suitable systems.

Key performance indicators


Identifying and monitoring key performance indicators helps you focus on the areas the really matter to your business.

SWOT analysis


SWOT analysis looks at your strengths and weaknesses, and the opportunities and threats your business faces.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Effective people management

A short guide to team management and leadership.

Employee share schemes

Accounting treatment, tax relief and reporting obligations for employee share schemes.

Performance management: key strategies and practical guidelines

Understanding and implementing performance measurement.

Setting performance targets

Target setting from a US perspective.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The library provides access to a range of articles in full text from leading business, finance and management journals. Access to articles is provided to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

Articles are available to logged-in ICAEW members, ACA students and other entitled users.

To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Useful links

BPM Partners
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, and vendor guides. BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.

International Society for Performance Improvement
The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.

Measurement International
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.

Performance Management Network
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.

Centre for Business Performance
Research centre from the Cranfield School of Management which designs and implements business performance tools.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.