Paul Golden considers how to make sure staff are clued up on the latest software in order to see work through in the longer term.
There are solid business reasons for making sure staff are up to speed on the software they use at work. Employees who are comfortable using technology are likely to be more efficient and require less assistance to do their job, which can significantly reduce the cost of IT support. They are also likely to be more innovative and motivated as they feel their employer is investing in their professional development.
Catherine Banks is co-founder of Nepeta Consulting which works mainly with small businesses employing fewer than 20 people. She explains that most microbusinesses use MS Office or the equivalent Google applications and that Xero and Quickbooks are becoming the key accounting packages.
This is an extract from the Business & Management Magazine, Issue 256, July/August 2017.