The Institute of Credit Management (ICM) has launched a new toolkit for collections as part of its online services (icmOS), which includes template letters and a series of interactive tools covering the major areas of credit risk assessment and collections techniques.
The ‘system’ is effectively split into six areas: templates, calculators, factsheets, role-plays, personal assessment and quizzes. For more information visit www.icmos.org.uk and view the online demonstration.
It costs £54 for the annual subscription, however ICAEW have negotiated a special discount for its members of £40. To book online please enter the code ICAEW12. For more details contact firstname.lastname@example.org or telephone 01780 722907.