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BPM: Business Performance Management

ICAEW’s BPM Community provides practical resources and peer support to help you improve the performance of your organisation.

BPM approaches and tensions

Examine your BPM approach using our framework and list of tensions.

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Tool guide

An overview of the most popular BPM models and tools.

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Templates and case studies

Practical guides to apply to your business.

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Trouble shooting

Issues your peers are facing, and some solutions.

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Guidance by topic

View BPM guidance by topic.


Guidance by topic

Strategy and risk; Business information and IT systems; Tools and models; and Performance cultures and communication.

BPM, strategy and risk

Business Performance Management (BPM) has to be tightly aligned to the strategy of an organisation, or it will not be effective. Performance frameworks, KPIs, analysis and reporting are only useful if they are based on the goals and overall strategy of the organisation.

BI and analytics

Business intelligence (Bi) refers to technologies, applications, and practices for collecting, integrating, analyzing, and presenting business information. Analytics refers to the use of (a) data and evidence, (b) statistical, quantitative, and qualitative analysis, (c) explanatory and predictive models, and (d) fact-based management to drive decision making. Together, they include approaches for gathering, storing, analysing and providing access to data that helps users to gain insights and make better fact-based business decisions.

Business information, KPIs & IT systems

Data and key performance indicators (KPIs) are essential business tools. KPIs help organisations understand how well they are performing in relation to their strategic goals and objectives. Data is the ‘raw material’ that feeds KPIs as well as any business intelligence project or data analysis.

Tools and models

There is no standard BPM process or approach but a number of different models or BPM tools.


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