Frequently asked questions on how to register and watch Faculty webinars.
If you still require assistance or have any questions regarding Faculty webinars you can email: TSDwebinars@icaew.com
A) If you have already registered for the event, you can enter your e-mail address in the registered users area of the registration page to access the event. If you are still having issues. You may need to delete your cookies and browsing data to get access to the webinar.
A) No. The ON24 webinar system we use to deliver our webinars, only allows viewers to hear audio via headphones connected to the PC, mobile or tablet device.
A) Once you have logged into the live webinar, you can download any accompanying resources from the recources box on the left hand side of the console. If the box is not visible, try pressing the resources button on the tool bar at the bottom of the webinar console.
A) The on-demand version of our webinars can be viewed half an hour after the live session has finished via the link you receive in your confirmation email. We also make a copy of the recording available on our website. A link to this recording is usually sent to all webinar registrants within 48 hours of the finish time.
A) If you cannot see the slides, or if they have stopped moving. Try refreshing your browser window. If the problem continues, delete your cookies and browsing history and rejoin the webinar using the link in your confirmation email.
A) Ensure your volume is turned up on your device settings and in the webinar console. If the problem persists, try refreshing your browser window or delete your cookies and browsing history and rejoin the webinar using the link in your confirmation email.
A) You can rejoin the webinar at any time. Simply click the link in your confirmation email if you are disconnected to rejoin the session.