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General financial services

General financial services articles from our leading edge monthly magazine, FS Focus.

From performance to purpose

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Can moving to a long-term, purpose-driven culture transform the investment industry? James Sullivan reveals the findings of a new report and discovers the industry’s hidden variable.

Tech in the driving seat

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In light of the failed merger of the LSE and Deutsche Börse, Lucinda Kemeny assesses the M&A landscape, and how consolidation and technology are influencing it.

The delicate balance

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Whether to save or spend is not just an issue for governments, but one that affects firms, consumers and the wider world economy too. Nick Martindale explores how different countries approach this and why it matters.

Flying high

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Secure Trust Bank CFO Neeraj Kapur, chairman of the Financial Services Faculty tells Chris Evans about his death-defying transition from flying fighter jets as an RAF pilot to steering a bank through troubled waters.

An age old problem

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If you want to survive in business, you need to keep bringing in new customers. Demographics can be a problem, particularly for asset managers who tend to focus on older, wealthier people.

Testing the water

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With the second wave of firms ready to take the plunge with the FCA’s regulatory sandbox, Paul Golden examines what opportunities lie ahead for those involved – and the fintech industry as a whole

Replaced by Robotics?

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John Streit and Aris Kossoras explore the rise of artificial intelligence and digital labour and the effect they may have on the future of financial services.

Into the distance

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The founding of ICAEW’s Financial Services Faculty coincided with a rollercoaster of a decade for the industry – and nowadays it’s a cautious soul who dares predict the future in a volatile world. But with fintech and Brexit among the issues coming to the fore, FS Focus, in interviews by Michelle Perry, asks financial services leaders for their views on where the most exciting developments might be.

Hard truths

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The message Mark Carney gave in a recent speech may have ruffled feathers, but it would be foolish to dismiss it.

The thick end of the wedge

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What can a failed newspaper teach us about the importance of truly understanding what your customers want? John Sills finds out.

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