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In Control

From India to banking crises, Pam Kaur, HSBC global head of internal audit and group managing director, speaks openly to Chris Evans about her life and career challenges

“Trust in the progress we make in financial services to improve transparency, accountability and confidence in our actions gets undermined when anyone falls short of expectations.”

These reflections from Pam Kaur, a long-term professional in financial services, certainly ring true, and no doubt would receive a sombre nod of acknowledgement from her contemporaries. But they would be unlikely to elicit much sympathy from the public and only further the argument: does the industry really get it?