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The ability to communicate at all levels is an incredibly important skill that will stand you in good stead throughout your personal and professional life. This catalogue of webinars focuses on building your oral and written communication skills, including presentation skills.

Webinar recordings

13 November 2012 - Handling difficult conversations

Learn how to prepare for handling difficult conversations, what you need to consider, different approaches and how to get the results you want.

09 April 2013 - Presentation skills

This 60 minute webinar is designed to boost your ability and confidence to present skilfully. Angus Farr FCA of Training Counts delivers a tutorial to make sure your next presentation is a hit.

20 August 2013 - Effective meeting skills

Many hours are spent in meetings, but rarely do professionals receive training. Find out how to organise, attend and chair both formal or informal meetings.

12 November 2014 – Making the most of yourself: communicating with confidence

We all know that acting confident is easier said than done. In this student training webinar, you'll find out how to do business with confidence and in turn, make your colleagues and clients have confidence in you.

24 March 2015 – Develop your assertiveness

Learn some useful tools and techniques to help you be more assertive in the workplace.

23 June 2015 – Confidence and credibility

Whether you're in a meeting with clients or delivering a presentation to your management team, it's important that you project confidence and credibility.

21 September 2016 – Boosting your likeability

Communication expert, Jennifer MacKay joins us to tell us what likeability is, why likeability matters and top tips to make you more likeable.

Library and Information Service (LIS)

ICAEW’s Library offers hand-picked online resources, as well as books and journals, to help build on your skills.

VITAL articles