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Helplines and support

Our advisory teams provide free and confidential advice via our phone helplines. Whether you have an IFRS query or an ethical dilemma. You also have access to our helpsheets and guidance on technical topics.

For all general enquiries, you can telephone the helpline on +44 (0)1908 248 250. The helpline is open 08:30 - 17:00 Monday to Friday and open 10:00 - 17:00 on Wednesday. For all other enquiries, please see below. If you enquiry is regarding a receipt or invoice, please email receipts@icaew.com or access your invoice/receipt here

Money laundering enquiries

This helpline offers advice on all aspects of complying with the Money Laundering Legislation. Our advisors can answer calls on both general issues concerning application of the regulations or specific issues relating to suspicions and reporting. Due to the special nature of money laundering enquiries we advise members to phone in anonymously if they wish to speak to an advisor about suspected illegal activity or any matter that may trigger a need to submit a suspicious activity report. 

Library & Information Service

Telephone the enquiry team on +44 (0)20 7920 8620

Opening hours
Monday to Thursday: 09:00 – 17:30
Friday: 10.00 – 17:30
Closed on Bank Holidays for England and Wales

Or email us at library@icaew.com

Library & Information enquiries

The ICAEW Library & Information Service offers you a world-class collection of books, journals and electronic resources.

Print and online

Explore our print and online resources and find out how we can help you keep up-to-date and stay informed.

Telephone

Speak to the enquiry team on +44 (0) 20 7920 8620 Opening hours Monday to Thursday: 09:00 – 17:30 Friday: 10.00 – 17:30 Closed on Bank Holidays for England and Wales

Email

library@icaew.com

ICAEW members and registered students, members of certain other accountancy bodies and non-members can use the library and resources but some limits or charges may apply.

Confirmation of ICAEW status

Complete this form to request written confirmation of your or someone else's ICAEW status.

Complete the request form