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Balanced scorecard

Find information and guidance on the balanced scorecard, including the original article from Kaplan and Norton that introduced the concept in 1992.

In the original article (The balanced scorecard: Measures that drive performance. Harvard Business Review, January/February 1992) Kaplan and Norton described the balanced scorecard as 'a set of measures that give top managers a fast but comprehensive view of the business'. Ten years on they reassessed the impact of their system, stating that in this time it had 'evolved from a performance measurement system to an organizing framework for successful strategy implementation' (Transforming the balanced scorecard from performance measurement to strategic management. Accounting Horizons, June 2001).

Featured article

Evaluating the sustainable performance of corporate boards
A method for evaluating the sustainable performance of corporate boards using the balanced scorecard approach. The paper tests the relative importance of the proposed balanced scorecard techniques on a sample of Egyptian manufacturing companies.

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Featured eBook

Key Performance Indicators (KPI): Developing, implementing, and using winning KPIs
Parmenter, David. (2nd ed. Wiley, 2010)

This book has been written to assist you in developing, implementing, and using winning KPIs. It is also aimed at providing the missing link between the balanced scorecard work of Kaplan and Norton and the reality of implementing performance measurement in an organisation.

You will need to be logged-in to the website to read this eBook.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Balanced Scorecard Diagnostics : Maintaining Maximum Performance

A step-by-step guide to analysing the effectiveness of an organisation's balanced scorecard and ensuring it is operating at maximum performance.

Business process management and the balanced scorecard

Shows managers how to optimally use the balanced scorecard to achieve strategic success.

Key performance indicators: developing, implementing and using winning KPIs

A manager's guide to implementing KPIs.

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Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.

You will need to be logged-in to the website to gain full access to the range of articles available online.

Adding value 2.0

The article discusses the opportunity for audit functions to rethink how they contribute to the business as internal audit's value proposition expands beyond its traditional assurance boundaries. Topics mentioned include the use of recognized metrics by internal audit to show its tangible value to audit committees and senior management, the use of the balanced scorecard method to measure performance and communicate their value, and the perceived quality of internal auditors based on experience.

Applying balanced scorecards to supply chain performance

Article on the advantages of using the balanced scorecard, a performance management tool currently underused by organizations in developing countries. The authors explain the genesis and evolution of the balanced scorecard system, as well as the four different perspectives of the balanced scorecard framework: Financial, Customer, Internal business process, Learning and growth.

Advancing innovation: what's your role?

As a financial professional, adding discipline and execution to creativity and idea generation will create a winning mix to help your company succeed. Patrick Stroh explains three elements of innovation execution to follow - galvanise, enable and measure - and advocates using the Innovation Value Score (IVS) balanced scorecard measuring method.

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Useful links

Balanced Scorecard
General introduction to the balanced scorecard from ToolsHero. The site offers a range of free resources on management theory aimed at students, managers and business professionals. 

Strategy and performance management (CIMA)
Research project looking at the implementation of the balanced scorecard by the Royal Botanic Garden Edinburgh in 2010.

Balanced Scorecard Institute
The BSI provide guidance, information and tools to government and nonprofit managers on the balanced scorecard approach. The site includes an explanation of the basic concepts, a selection of articles outlining the reasons to apply BSC, articles on metrics, and a directory of balanced scorecard software vendors.

Balanced Scorecard Resource Centre
Created by the UK consultancy firm 2GC Active Management, the site includes FAQs on the balanced scorecard; a series of case studies, recommended reading, and a curated collection of links to other BSC websites.

Centre for Business Performance
Based at Cranfield School of Management, the Centre offers articles, research reports and white papers. The website includes a number of resources on the balanced scorecard, including:-

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post or email through our document supply service.

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