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Use our guides, books, articles and links on personal impact, business etiquette and interpersonal skills to help you make a good impression and improve your networking skills.

What's on this page?

  • eBooks
  • Online articles
  • Useful links
  • Books and articles from the library

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Featured eBook

Personal impact: What it takes to make a difference
Vickers, A (Pearson Education, 2009)

Achieving what you want in life depends largely on the impact you have on others. You only get one first impression, but in today's world, people are so busy and distracted that it's harder than ever to make a real impact on someone's life. 'Personal Impact' tells you everything you need to know to be able to connect with people quickly, easily and powerfully. This book is packed with practical hints and tips that you can put to use immediately, including: how to harness your body language to convey authority; how to handle nerves on big occasions; how to make yourself instantly likeable; how to master the art of persuasion.

You will need to be logged-in to the website to read this eBook.

Featured article

Building and maintaining professional networks in good times and bad.

Discusses the value of peer networks and offers advice on how to maintain and grow professional relationships when large physical gatherings are not an option.

You will need to be logged in to the website to gain full access to the range of articles available online.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

What color is your parachute? 2018 : a practical manual for job-hunters and career-changers.

The world's most popular job-search book gives guidance with up-to-the-minute information and advice for today's job-hunters and career-changers.

How to make partner and still have a life

A practical guide to achieving professional goals.

Personal impact: what it takes to make a difference

This personal development guide covers communication and other interpersonal skills useful for professional advancement. It includes chapters on public speaking, networking, assertiveness, and presentation skills.

Essential guide to business etiquette, The

A guide to business etiquette and its role in professional advancement.

Survive office politics: how to steer a course through minefields at work

Handling interpersonal relationships at work.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use. 

How to network as an accountant in 2023

Learning how to connect with other professionals is an essential skill for accountants. John Graziano shares some tips on how to make the process less overwhelming and more enjoyable.

Adapt company culture KPIs to the hybrid workplace

Discover the correct indicators to measure with this guide to key performance indicators (KPIs) for employees working remotely.

Storage decisions for AI, machine learning and big data

Article looks at the fact that artificial intelligence and machine learning storage is not one-size-fits-all. Analytics work has varied storage requirements for capacity, latency, throughput and IOPS. The investment needed by larger artificial intelligence and business intelligence projects in storage, compute, and networking is discussed.

Building and maintaining professional networks in good times and bad

Inspired by this success story of the professional network formed by a group of Ivey executive education students from Calgary in 1979, this article examines the value of peer networks. It goes on to offer advice on how to maintain and grow professional relationships when large physical gatherings are not an option.

The secrets of successful female networkers

Identifies four characteristics that distinguish the networking behaviours of high-performing women from those of their peers.

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Useful links

Deep dive: Virtual networking tips to help you stand out.
Article from the Chartered Management Institute (CMI) with practical tips to help you before, during, and after an online networking event. Published on 17 November 2020.

Why likability matters more at work
Article by Sue Shellenbarger published by the Wall Street Journal on March 25 2014. Discusses why 'likability' is becoming a bigger factor for success at work as social networks and video conferenceing grow and provides useful tips.

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.