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New guidance: Competition and Markets Authority publishes guides on unfair contract law for small businesses selling to consumers

Small businesses dealing with consumers will welcome new guides to the most recent consumer protection law.

Legal Alert

This update was published in Legal Alert - May 2016

Legal Alert is a monthly checklist from Atom Content Marketing highlighting new and pending laws, regulations, codes of practice and rulings that could have an impact on your business.

The Competition and Markets Authority has published a series of short guides on the latest consumer protection law, to help small businesses ensure their contracts and terms of business, and notices to consumers, are clear and lawful.

They cover issues arising under new consumer rights laws introduced in October 2015. The Consumer Rights Act imposes various requirements on businesses who sell goods and services to consumers, including to ensure their terms of business are fair, understandable and 'up-front'.

The guides cover the following:

  • what 'unfair' means;
  • common myths about contract terms;
  • top tips when writing your contract terms;
  • deposits, advance payment and cancellation charges;
  • excessive charges and disproportionate sanctions;
  • cancelling a contract: when and how;
  • responsibility if things go wrong;
  • changing the terms of a contract;
  • subscriptions and automatic rollovers;
  • other terms that may be unfair.

Operative date

  • Now


Disclaimer: This article from Atom Content Marketing is for general guidance only, for businesses in the United Kingdom governed by the laws of England. Atom Content Marketing, expert contributors and ICAEW (as distributor) disclaim all liability for any errors or omissions.

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