David Parmenter explains why sticking rigidly to KPIs can lead to counter-productive decision making.
Articles and features
Templates and case studies
This guideline provides a structured way of making design choices to increase the effectiveness of the product.
A simple template to help you identify objectives, questions, data collection methods and more.
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
BPM tensions were triggered when the organisational structure stopped the business focusing on operational measures.
For KPIs to be used effectively they need to have certain attributes - define and record these here.
A template for designing key performance indicators.
A case study based on work with one of the world’s biggest telecom companies. The company wanted to identify its most important performance measures and create simple performance dashboards that would provide a simple overview of company performance to the board and senior management team.
Service Hotel is a small family-owned hotel group that focuses on personalised service in the middle-class market. A few years back the group created a balanced scorecard and was collecting many traditionally common performance indicators in four perspectives: finance, customer, operations and employees.
A glossary of terms related to Key Performance Indicators (KPIs), divided into the major subject areas.
A manager's guide to implementing KPIs.
A short overview article explaining which KPIs deliver the most valuable reports for four major industries and how the 'internet of things' makes it cheaper and easier to uncover the information you need.
Advice on the KPI metrics chartered accounting firms should be using to ensure they focus on production and income.