The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
The European Foundation for Quality Management (EFQM) Excellence Model is a self-assessment framework. Here I will discuss this approach and briefly describe its relationship to other key frameworks.
The EFQM has its origins in the late 1980s when several leading European companies started to take an interest in Total Quality Management (TQM). Fourteen leading European businesses came together in 1988 to formed the European Foundation for Quality Management, now widely known by the initials EFQM.