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Client complaints and dispute resolution

Guidance for practice members and firms on dealing with complaints from clients and information on ways to resolve disputes.

Business mediation

01-05-2015

Background information and practical guidance on business dispute resolution.

What to do if you receive a complaint against you

10-11-2014

Firstly, don’t panic! Just because we notify you of a complaint about you, it doesn’t automatically mean you’ll be excluded from membership or have to pay a fine with the details published in the pages of economia.

Client disengagement

17-06-2014

Disengaging from clients, including preparing disengagement letters.

A - Z

05-04-2012

A-Z listing of regulations, standards and guidance online.