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Client complaints and dispute resolution

Guidance for practice members and firms on dealing with complaints from clients and information on ways to resolve disputes.

Business mediation


Background information and practical guidance on business dispute resolution.

What to do if you receive a complaint against you


Firstly, don’t panic! Just because we notify you of a complaint about you, it doesn’t automatically mean you’ll be excluded from membership or have to pay a fine with the details published in the pages of economia.

Client disengagement


Disengaging from clients, including preparing disengagement letters.

A - Z


A-Z listing of regulations, standards and guidance online.