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The challenges of agent authorisation

Caroline Miskin asks an important question: how do we solve the problem of agent authorisation?

EditorialEstablishing authority to act as agent for a client is fundamental. However, an inconsistent approach across HMRC systems makes this more difficult than it should be.

Members in practice report the need for a spreadsheet or similar system to keep track of multiple agent credentials used across their firm. New HMRC digital services seem to come with yet another set of credentials and a slightly different approach to authorisation. Why is this so tricky?