Building your business through personal recommendation is the most cost effective and reliable marketing method. But when and how do you ask for referrals and what are the regulations? These resources will help guide you through the referral process.
If your firm receives referral fees or commissions, you must comply with rigorous client consent and notification requirements. We look at the processes you need to follow and highlight some common pitfalls.
Client feedback helps you improve your services, pick up any problems early, and build stronger relationships. Good reviews and referrals from satisfied clients can also support you in growing your business. We talk to some ICAEW probate accredited firms about the different ways they obtain feedback, and how they use it.
In this month's update we share: examples of good practice that have been identified during recent monitoring visits to audit firms; the results of our recent AML thematic reviews focusing on COVID support schemes and sanctions; and the findings of the Quality Assurance public sector monitoring activity in 2021-22. We also look at the difference between independent and restricted financial advisers, issue clarification regarding the Insolvency Code of Ethics' and highlight the latest disciplinary cases.
When accountancy firms refer clients to financial advisers, they need to consider a range of regulatory and ethical issues. We look at the difference between independent and restricted advisers, and discuss how you can ensure you stay compliant with ICAEW’s Code of Ethics and legal requirements.