Key takeaways
- A number of factors, including the conflict in Iran, inflation and the cost of employment, are impacting retailers.
- Good cost management is essential to help retailers weather the storm.
- Retailers should look at real-time data and consider what costs are essential and which can be scaled.
- Regular cost reviews can help businesses spot warning signs of any looming cost issues.
Since February, the ongoing conflict between the US and Iran has compounded the challenges faced by many SMEs, making trading conditions comparable to the COVID-19 era. Uncertainty about supply chains and fuel prices disrupted by the closure of the Strait of Hormuz have affected SMEs worldwide.
“SMEs are operating in an environment of sustained uncertainty – many are still adjusting to higher interest rates, persistent cost inflation and more cautious consumer and business spending,” says Kieran Burge, Partner at DS Burge & Co. “For owner‑managed businesses in particular, cashflow pressure has become a defining concern rather than a short‑term issue.”
A February 2026 report from the House of Commons Business and Trade Committee found that many smaller retailers were struggling with high energy costs, late payments, criminal activity and tax burdens.
Retailers face a perfect storm of cost pressures
Helen Dickinson, Chief Executive of the British Retail Consortium, says that increased costs caused by the Middle East conflict are feeding into supply chains: “While retailers will work with their suppliers to mitigate the impact on prices as far as possible, inflation will rise, although there are no indications it will reach the peaks of the last spike in April 2023.”
“Labour remains costly and scarce; wage inflation, higher employer National Insurance and ongoing skills shortages mean payroll is absorbing an increasing share of turnover,” says Burge. “At the same time, compliance demands – from tax reporting through to employment and data obligations – continue to grow, creating a heavier administrative burden for businesses that often lack in‑house finance teams.”
Just Starting Out, a platform for new UK business owners, surveyed over 1,200 new and early-stage business owners across the UK. More than two thirds (68%) said that reduced consumer confidence is directly impacting their ability to generate consistent sales. Additionally, 61% reported that rising costs are their single biggest concern.
“At the same time, competition from large online marketplaces continues to intensify, making it increasingly difficult for SMEs to compete on price and visibility,” says Abi Hill, CEO of Just Starting Out.
Hill says cost management is absolutely fundamental: “margins are super tight, and there is very little room for error.” Her company’s research found that 72% of early-stage business owners are actively reviewing and reducing their business expenses on a monthly basis.
“With rising costs across supply chains, logistics, and day-to-day operations, even small inefficiencies can quickly erode profitability,” Hill explains. “At the same time, passing these costs onto customers is not always feasible due to price sensitivity.” She recommends SMEs take the following four cost control steps.
1. Work with real-time information
Hill says that the SME retailers that are effectively navigating current challenges have a strong understanding of their numbers: “They tend to make data-led decisions, prioritising essential spend, and focusing on sustainable, long-term growth rather than short-term wins.”
In a low‑margin environment, small movements in costs can have a disproportionate impact on profitability and cash flow, says Burge. “Unlike larger organisations, SMEs typically have less access to external funding and fewer buffers if performance dips.”
Burge adds that strong cost management improves SME’s confidence: “When directors understand their cost base and break-even point in real time, they can make better decisions about pricing, hiring, investment and growth, rather than reacting when problems surface months later.”
2. Know which costs are scalable
"Effective cost control is not about indiscriminate cutting; it is about understanding which costs truly drive value, which are fixed or scalable, and where inefficiencies have crept in over time,” Burge advises.” These are often unnoticed during periods of growth, but without that clarity, businesses risk suppressing investment in the very areas that support long‑term resilience, such as people, systems and customer delivery.”
3. Utilise automation
Technology can help retailers control costs, adapt to turbulent times and become resilient. Hill says that many retailers are using “low-cost, high-impact tools, such as e-commerce platforms, social media storefronts and AI-driven marketing solutions to increase efficiency and reach without requiring significant upfront investment.”
Burge emphasises the importance of reducing the administrative load by automating routine tasks, such as invoice processing, expense management and VAT submissions: “This lowers the risk of error and frees up time for owners and managers to focus on running the business rather than processing it.”
4. Regularly review your costs
However, technology alone is not the solution. SMEs benefit most when systems are paired with regular financial review and challenge, Burge cautions. “This might mean monthly management discussions, clearer KPIs, or closer engagement with a trusted adviser who can interpret the numbers and help translate insight into action.”
Linda Ellett, UK Head of Consumer, Retail & Leisure at KPMG, also stresses the importance of balancing offline cost control strategies and making the most of technology. “While margins remain under pressure on a number of fronts, retailers need to continue to focus on their month-to-month pricing and promotions, their supply chain resilience and delivering the technological transformation needed to set the foundations for growth.”
“Ultimately, SMEs that invest in better information, tighter cost discipline and appropriate technology place themselves in a stronger position to adapt, whether conditions improve or become more challenging,” says Burge.