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Complaints process

Find out how to make a complaint, how we handle complaints, duty to report misconduct and the support available if you are the subject of a complaint.

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How to make a complaint

  • Helpsheets and support
  • 17 Jun 2014
We act in the public interest and it is part of our role to ensure our members and member firms act with integrity and undertake work correctly and to the highest standards.
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What to do if you receive a complaint against you and/or your firm Information and support for ICAEW firms, members, affiliates, or any other relevant person who has received a complaint against them. We understand that finding out that a complaint has been made against you or your firm can be stressful. The information below is designed to guide you through the process. Guidance on your duty to report misconduct We expect ICAEW Chartered Accountants to maintain the highest standards of practice and conduct. All ICAEW members, firms, affiliates and 'relevant persons' have a duty to report any event which may indicate that they and/or another member, firm affiliate or 'relevant person' may be liable to disciplinary action by the ICAEW Conduct Department, regardless of the type of organisation you or they work for. The guidance (first issued in 1993) on what and how to report misconduct has recently been updated.
Your firm's duty to investigate complaints Archive of complaints, disciplinary and fitness processes, statutory regulations and ICAEW regulations Public hearings Guidance on Sanctions and fixed penalty process A Guide for Witnesses A guide to the hearings process for witnesses Support for witnesses