How to access your firm’s annual return
When you access your firm’s annual return, you will be asked to log in with your username, which is your firm’s ‘C0’ number, and your password.
If you have forgotten your password, simply click on ‘Forgotten your password’, enter your email address and then press ‘Recover your Password’. An email will be sent to your email address providing you with a link and instructions to change your password.
Annual return FAQs
If you need help with completing your annual return, please review our FAQs and the relevant annual return guidance notes below.
Reporting changes to the structure of your firm
If there are any changes to the structure of your firm, you must notify us promptly.
- Read more on maintaining your firm’s record
For changes to regulated practices, please ensure you complete and return the standing data changes form to regulatorysupport@icaew.com within 10 business days.
For changes to unregulated practice, please notify our members records team.
Please do not use the annual return for this purpose as you will be in breach of the Practice Assurance Regulations.
How to complete your firm’s annual return
I can't find my insurer listed on the annual return, what should I do?
Insurers can become participating insurers throughout the year which means sometimes they will not be listed at question PII13a on the Annual Return but still appear on the participating insurers list. This will prevent you being able to submit the annual return.
In these circumstances, please send a copy of your policy schedule via email to annualreturns@icaew.com with your firm name and number in the subject line. We can then add this to your annual return and submit the return on your behalf. You will receive a confirmation email when this has been actioned.
If your insurer isn't listed on the annual return or the participating insurers list, then they may not be an eligible insurer. The annual return does not list Managing General Agents and you should provide the name of the capacity providers instead (which need to be participating insurers). Your broker can usually assist you with this. If you are still unsure, email pii@icaew.com with a copy of your policy schedule and policy wording and we can advise you further.
Resources and guidance on completing your firm’s annual return can be found below. Please ensure you are using the correct guidance.
Guidance for firms that received their annual return after 1 November 2025
Guidance for firms that received their annual return from 1 June 2025 to 31 October 2025
- Guidance notes
- FAQs for firms accredited for legal services
- Annual return questions template
- Annual return overview of changes
Guidance for firms that received their annual return from 1 January 2025 to 31 May 2025
Guidance for firms that received their annual return from 1 October 2024 to 31 December 2024
Contact us
If you have any questions that aren't covered by the supporting material, please email them to us:
Access your firm's annual return
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