Event support

Have a question about how to book and/or pay for an event? Below are the answers to the questions we get asked the most about making a booking.

View terms and conditions

If you experience any issue booking online please call the Events helpline 01908 248 159 [Mon – Fri (except Wed) 09:00–17:00, Wed 10:00–17:00].

Booking an event for yourself

Support for members and non-members looking to book on an ICAEW event.

Booking an event for someone else

Support for those looking to book an ICAEW event for someone else.

Troubleshooting

Troubleshooting hints and tips for booking on to an event.

Webinars/Virtual events

Guidance on booking and viewing our webinars and virtual events.

Booking confirmations

Guidance on how to retrieve your event booking confirmation.

Cancellations, transfers & refunds

Frequently asked questions about event cancellations, transfers and refunds.

Payment methods

Frequently asked questions about paying for an ICAEW event.

Season passes and discounts

Frequently asked questions about season passes and discounts.

What is the difference between event types?

Frequently asked questions about our different types of events.

Contact the Events Information Team

Email

Email the Events Information Team with your query.

Live Chat

Due to the ongoing situation the Events Information team will be available via live chat from 9-5 Monday till Friday. Except Wednesday when we open from 10- 5pm.

Telephone

Call us on +44 (0)1908 248 159