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Student support

Exam systems status

Updated: 11 December 2024, 17:30 UK-time

This page displays the alerts, issues and updates which affect ACA and ICAEW CFAB students. Anything currently active will appear in the In Progress section, and anything no longer active will be moved to Resolved. Please make sure to keep checking this page for any ACA or ICAEW CFAB updates.

In progress

These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.

11 December

December Professional Level exams - Stratford

We are aware of an internet issue at Digital Skills, Stratford centre. Students sitting at this venue today have been relocated to London Kaplan - Highbury, Main building, Spring House, 6-44 Holloway Road, London, N7 8JL.

Exam disruption appeal – December Professional Level exams

If you feel that your exam performance has been adversely affected by illness or other circumstances this week, please apply for the exam disruption appeal within seven days of your exam.

Well done

Well done to everyone who sat the Business Strategy and Technology and Financial Management exams today.

Update at 17:00 (UK-time)

The Financial Management exam continues to progress successfully.

Update at 14:30 (UK-time)

The Financial Management exam has successfully started. If you require any assistance with your exam our Student Support Team are on hand to help. You can contact them via:

Update at 11:00 (UK-time)

The Business Strategy and Technology exam continues to progress successfully.

Update at 06:30 (UK-time)

The Business Strategy and Technology exam has successfully started. If you require any assistance during your exam our Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to everyone sitting the Business Strategy and Technology and Financial Management exams today.

9 December

December Professional Level exams - Manchester

The water pipe issue in Manchester is resolved. Students sitting at QA Manchester (Oxford Street) Centre and Manchester - Kaplan (Oxford St) on Tuesday 10 December and Wednesday 11 December, should attend their original exam booking location. We apologise for any inconvenience caused.

27 November

December Professional Level exams - System checks

If you are sitting a December Professional Level exam via remote invigilation, you must complete a mandatory system check. If you cannot find the email to complete the system check, please get in touch with the Student Support Team.

21 November

Online practice software downtime

The online practice software will be down for planned maintenance on Friday 13 December from 03:30 - 09:30 (UK-time). We apologise for any inconvenience caused.

December exams - spellcheck

We have been informed by our suppliers of an issue with the spellcheck function within the exam software. To ensure the best user experience this function has been removed for upcoming December Professional Level and Level 4 exams. You will not be penalised for errors in spelling and grammar.

Resolved

These alerts, issues and updates are no longer active and have been resolved. 

10 December

Well done

Well done to everyone who sat the Tax Compliance, Business Planning and Role Simulation exams today.

Update at 17:00 (UK-time)

The Business Planning and Role Simulation exams continue to progress successfully.

Update at 14:30 (UK-time)

The Business Planning and Role Simulation exams have successfully started. Should you require any assistance during your exam the Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Tax Compliance this morning. Updates will resume for the Business Planning and Role Simulation exams at 14:30 (UK-time).

Update at 06:30 (UK-time)

The Tax Compliance exam has successfully started. Should you require any assistance during your exam our Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to all students sitting the Tax Compliance, Business Planning and Role Simulation exams today.

9 December

Well done

Well done to everyone who sat Audit and Assurance and Financial Accounting and Reporting exams today.

Update at 17:30 (UK-time)

The Financial Accounting and Reporting exam continues to progress successfully.

Update at 14:30 (UK-time)

The Financial Accounting and Reporting exam has successfully started. Should you require any support with your exam, our Student Support Team are on hand to help. You can contact them via:

Update at 13:00 (UK-time)

Well done to everyone who sat Audit and Assurance this morning. Updates will resume for Financial Accounting and Reporting at 14:30 (UK-time).

December Professional Level exams - Manchester

We are aware of a water pipe burst in Manchester affecting students sitting exams today at QA Manchester (Oxford Street) Centre and Manchester - Kaplan (Oxford St). Students affected have been relocated to Warrington Mandarin Court, 780, Mandarin Court, Centre Park, Warrington, Manchester, WA1 1GG. 

Update at 09:00 (UK-time)

The Audit and Assurance exam continues to progress successfully.

Update at 06:30 (UK-time)

The Audit and Assurance exam has successfully started. Should you require any assistance with your exam, our dedicated Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to all students sitting the Audit and Assurance and Financial Accounting and Reporting exams today.