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Student support

Exam systems status

Updated: 07 December 2022, 17:00 UK-time

This page displays the alerts, issues and updates which affect ACA and ICAEW CFAB students. Anything currently active will appear in the In Progress section, and anything no longer active will be moved to Resolved. Please make sure to keep checking this page for any ACA or ICAEW CFAB updates.

In progress

These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.

Resolved

These alerts, issues and updates are no longer active and have been resolved. 

07 December

Special consideration – December Professional Level exams

If you feel that your exam performance has been adversely affected by illness or other circumstances this week, please apply for special consideration within seven days of your exam.

Well done

Well done to everyone who sat the Business Strategy and Technology and Financial Management exams today.

Update at 17:00 (UK-time)

The Financial Management exam continues to progress successfully.

Update at 14:30 (UK-time)

The Financial Management exam has successfully started. If you require any assistance with your exam our Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Business Strategy and Technology this morning. Updates will resume for Financial Management at 14:30 (UK-time).

Update at 12:00 (UK-time)

The Business Strategy and Technology exam continues to progress successfully.

Update at 06:30 (UK-time)

The Business Strategy and Technology exam has successfully started. If you require any assistance during your exam our Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to everyone sitting the Business Strategy and Technology and Financial Management exams today.

06 December

Well done

Well done to everyone who sat the Tax Compliance and Business Planning exams today.

Update at 17:00 (UK-time)

The Business Planning exams continue to progress successfully.

Update at 14:30 (UK-time)

The Business Planning exams have successfully started. Should you require any assistance during your exam the Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Tax Compliance this morning. Updates will resume for the Business Planning exams at 14:30 (UK-time).

Update at 12:00 (UK-time)

The Tax Compliance exam continues to progress successfully.

Update at 06:30 (UK-time)

The Tax Compliance exam has successfully started. Should you require any assistance during your exam our Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to all students sitting the Tax Compliance and Business Planning exams today.

05 December

Certificate and ICAEW CFAB exams

Update: The issue preventing Certificate Level and ICAEW CFAB students checking in for their remotely invigilated exams has now been resolved. Once again we sincerely apologise for the disruption and inconvenienced caused.

Certificate and ICAEW CFAB exams

We are aware of an issue that is preventing some of our students from checking in to their Certificate Level / ICAEW CFAB exams today. We would like to sincerely apologise for the disruption and inconvenience this may have caused to affected students. If you are waiting to sit an exam scheduled for this afternoon, please be assured that we are working with our suppliers to resolve the issue as a matter of urgency. If you are unable to check in for your exam, your exam will be cancelled, no exam fees will be payable and the exam will not show within your online training file record. You will be able to reschedule your exam to a time that is convenient for both you and your employer. Once again, we would like to sincerely apologise. We are working with our suppliers to identify all students who have experienced issues today.

Online Training File and Exams Online

We are aware of an issue preventing students from accessing the online training file and exams online, including checking the applications summary. We are looking into this as a matter of urgency and will provide an update shortly. We apologise for any inconvenience caused.

Well done

Well done to everyone who sat Audit and Assurance and Financial Accounting and Reporting exams today.

Update at 17:00 (UK-time)

The Financial Accounting and Reporting exam continues to progress successfully.

Update at 14:30 (UK-time)

The Financial Accounting and Reporting exam has successfully started. Should you require any support with your exam, our Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Audit and Assurance this morning. Updates will resume for Financial Accounting and Reporting at 14:30 (UK-time).

Update at 12:00 (UK-time)

The Audit and Assurance exam continues to progress successfully.

Update at 06:30 (UK-time)

The Audit and Assurance exam has successfully started. Should you require any assistance with your exam, our dedicated Student Support Team are on hand to help. You can contact them via:

Good luck

Good luck to all students sitting the Audit and Assurance and Financial Accounting and Reporting exams today.

29 November

December Professional Level exams - International exam centre guidance

Ahead of the December Professional Level exams next week, please ensure you have reviewed the international exam centre guidance for any COVID requirements.

28 November

December Professional Level exams – remote invigilation

If you are sitting a December Professional Level exam via remote invigilation please ensure you ‘Allow all cookies’ if you are served a pop-up window on the ICAEW exams webpage. You will be able to clear your cookies after the exam session should you wish to remove these. For any queries or guidance on this please contact the Student Support team.

23 November

December Professional Level exams - Remote invigilation

If you are sitting a December Professional Level exam via remote invigilation we recommend you update the Proctor Exam app to the latest version as it has recently been updated. If you have already completed your system check you will not need to complete this again.

December Professional Level exams - system checks

If you are sitting a December Professional Level exam via remote invigilation, please complete your system check. If you cannot find the email to complete the system check, please get in touch with the Student Support Team via: