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Student support

Exam systems status

Updated: 16 May 2022, 11:28 UK-time

This page displays the alerts, issues and updates which affect ACA and ICAEW CFAB students. Anything currently active will appear in the In Progress section, and anything no longer active will be moved to Resolved. Please make sure to keep checking this page for any ACA or ICAEW CFAB updates.

Need help?

The ACA student support team is here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Normal hours of service are detailed via the Live web chat link:

In progress

These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.

16 May

July Advanced Level exam - bookings

If you are unable to access exams online to book a July Advanced Level exam, please clear your cache and cookies, then reload the webpage. We recommend only using one browser at a time for your exam bookings. For any additional support please contact the Student Support team.

13 May

Updates to our systems

We are still having ongoing issues with student training files which includes missing information (including linking students to ATEs) and the ability to make changes such cancelling training agreements and doing final sign-offs. We are also still experiencing backlogs of processing changes to training files and admitting students into membership. Again, we apologise for the frustration this is causing and we ask for your continued patience while we work to resolve these issues. We will provide a further update on 18 May or sooner, if resolved.

11 May

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Tuesday 17 May from 04:30 to 17:00 (UK-time). We’re sorry for any inconvenience this may cause.

05 May

June Professional Level exam webinar

Join our webinar on Tuesday 17 May at 09:00 (UK-time) as we discuss the upcoming June Professional Level and Level 4 Role Simulation exam session. There will also be an opportunity to answers your questions.

Resolved

These alerts, issues and updates are no longer active and have been resolved. 

13 April

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Saturday 23 April at 01:00 (UK-time) to Sunday 24 April at 05:00 (UK-time). We’re sorry for any inconvenience this may cause.

Systems update

Over the next couple of days we will be restoring the services which have been unavailable. We are pleased to confirm that the online training file can now be accessed, and students can register as well as apply for credit for prior learning. Certificate Level and ICAEW CFAB exam results are now available to view via the online training file. Payment services such as membership and joining online continue to be unavailable but we hope to have these restored shortly. Please continue to check icaew.com/systems for further updates. Thank you for your continued patience while we bring these services back online.

12 April

Updates to our back-office systems

Our testing continues with the updates to our back-office systems. Unfortunately, we require a number of systems to remain closed during this time. Therefore, students and employers are currently unable to access the online training file, register as a student or apply for credit for prior learning. We really do apologise for the inconvenience this will cause and we will continue to advise on further updates.

08 April

Certificate Level and ICAEW CFAB exam results

Please note the exam results for any Certificate Level or ICAEW CFAB exams sat between 08 April – 11 April will not be available via your online training file. This is due to certain systems being closed for the final phase of our testing as we update our back-office systems. We expect results to be available via your online training file from Tuesday 12 April and will provide an update to confirm when these are available. We apologise for the inconvenience caused by this.

Updates to our back-office systems

ICAEW is now in a position to complete its final phase of testing, as part of our updates to back-office systems. Unfortunately, in order to do this, we need to close a number of systems for a period of time. This means that students and employers will be unable to access the online training file, register as a student or apply for credit for prior learning. Systems are expected to be unavailable from 13:00 (UK-time) today until the end of the day (UK-time) on Monday 11 April. We really do apologise for the inconvenience this, and the short notice, will cause and we endeavour to get systems live as soon as possible.

21 March

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software on Monday 28 March between 04:30 – 16:30 (UK-time). We will advise when this is back online. We’re sorry for any inconvenience this may cause.

10 March

Overview of the March Professional Level exams

The March Professional Level exams this week progressed as expected. If you feel that your exam performance has been adversely affected by illness or other circumstances, please apply for special consideration within seven days of your exam.

09 March

Special consideration – March Professional Level exams

If you feel that your exam performance has been adversely affected by illness or other circumstances today, please apply for special consideration within seven days of your exam.

Update at 17:00 (UK-time)

Well done to all the students who sat the Business Strategy and Technology, and Financial Management exams today.

Update at 16:30 (UK-time)

All Financial Management exams continue to progress successfully.

Update at 14:30 (UK-time)

The Financial Management exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Business Strategy and Technology this morning. Updates will resume for Financial Management at 14:30 (UK-time).

Update 12:00 (UK-time)

All Business Strategy and Technology exams continue to progress successfully.

Update at 06:30 (UK-time)

The Business Strategy and Technology exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Good Luck

Good luck to all students sitting the Business Strategy and Technology, and Financial Management exams today.

08 March

Update 17:00 (UK-time)

Well done to all students who sat the Tax Compliance and Business Planning exams today. We’ll be back online tomorrow from 06:00 (UK-time) with status updates. Good luck to everyone sitting Business Strategy and Technology, and Financial Management exams tomorrow.

Update at 16:30 (UK-time)

All Business Planning exams continue to progress successfully.

Update at 14:30 (UK-time)

The Business Planning exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via

Update at 12:30 (UK-time)

Well done to everyone who sat Tax Compliance this morning. Updates will resume for Business Planning exams at 14:30 (UK-time).

Update at 12:00 (UK-time)

All Tax Compliance exams continue to progress successfully.

Update at 06:30 (UK-time)

The Tax Compliance exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Good Luck

Good luck to all students sitting the Tax Compliance and Business Planning exams today.

07 March

Update at 17:00 (UK-time)

Well done to all students who sat the Audit and Assurance and Financial Accounting and Reporting exams today. We’ll be back online tomorrow from 06:00 (UK-time) with status updates. Good luck to everyone sitting Tax Compliance and Business Planning exams.

Update at 16:30 (UK-time)

All Financial Accounting and Reporting exams continue to progress successfully.

Update at 14:30 (UK-time)

The Financial Accounting and Reporting exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Audit and Assurance this morning. Updates will resume for Financial Accounting and Reporting at 14:30 (UK-time).

Update at 12:00 (UK-time)

All Audit and Assurance exams continue to progress successfully.

Update at 06:30 (UK-time)

The Audit and Assurance exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Good Luck

Good luck to all students sitting the Audit and Assurance and Financial Accounting and Reporting exams today.

04 March

Online practice exam software

Please be aware that the online practice exam software will be unavailable during the March Professional Level exams from Monday 7 March to Wednesday 9 March.

01 March

March Professional Level exams - System checks

If you are sitting a March Professional Level exam via remote invigilation, please complete your system check. If you cannot find the email to complete the system check, please get in touch with the Student Support Team

25 February

Spreadsheet functionality

A number of new spreadsheet functions will become part of Professional Level Financial Management and Business Strategy and Technology exams this year. Ahead of sitting one or more of these exams we recommend you review the resources and guidance available.

22 February

March exams webinar

Watch the recording of the March exams webinar here. Please make sure you review the exam notices page for all relevant guidance.

07 February

March Professional Level exams - Remote invigilation

If you are sitting a March Professional Level remotely invigilated exam, please check your computer meets the updated technical specifications:

March Professional Level exam webinar

Join us on Tuesday 22 February, as we discuss the upcoming March Professional Level exams, with your opportunity to ask questions.

14 January

Certificate Level and ICAEW CFAB exams

Please note from Sunday 16 January, for all exams scheduled via the Pearson Vue website there will be three additional questions to complete. The drop down boxes will ask you to provide information on your tutor, employer and the qualification you are working towards. While these questions are not mandatory, we appreciate your feedback for our records.