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Student support team

The ACA student support team is here to help you as much as possible, providing full support throughout your training and beyond.

Opening times:

Normal hours of services are 08:30 – 17:00,
Monday to Friday (excluding Bank Holidays),
except for Wednesday when we open at 10:00 (UK-time)

Live help boxes - You will be able to speak directly to an adviser.
Mia, our Chatbot, is also on hand to answer your queries on selected pages

E: studentsupport@icaew.com

T: +44 (0)1908 248 250

Your ICAEW student support team can help you with:

  • Initial registrations
  • Training contract matters
  • Professional Development
  • Practical Work Experience
  • Ethics Learning Programme
  • Reminders of key dates and exam entry deadlines
  • Access to our award-winning business library and information service
  • Access to your local student network group via the student district societies
  • Examination related enquiries
  • Change of address
  • Requests for literature
  • Overseas enquiries
  • Student discounts and offers
  • Up-to-date practice case studies
  • and more.

How do I raise a concern or make a complaint?

If we have not met your expectations either fully, or in part, we would welcome hearing from you so that we can make appropriate improvements or where needed, investigate an issue so we can resolve it. Please fill out the below form and one of our team will be in touch.

22 April update: Restoration of services

We are pleased to say that online payment services have now been fully restored. This includes the ability for ICAEW members to renew their membership and subscriptions online. Thank you for your patience while we updated our systems.