ICAEW is implementing some important changes to our back-office systems in Spring 2022. We are doing everything possible to minimise the impact on our members, students, member firms and and Authorised Training Employers, but need to limit access to a small number of web applications during the upgrade which may affect the processing times for certain activities.
We apologise for any inconvenience this may cause and appreciate your understanding during this period of transition.
These are essential changes that will help future proof our IT infrastructure, drive efficiencies across ICAEW and enhance our data quality, management and reporting. Investment in these systems is vital and will ultimately enable us to develop and improve our services.
This page displays the latest alerts, issues and updates which may affect our members, students, member firms and Authorised Training Employers. Anything currently active appears in the In Progress section, and anything no longer active will be moved to Resolved.
Please do check this page regularly for updates.
Our member and student support teams are here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Normal hours of service are detailed on our Live web chat page.
These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.
Ongoing training file issues
We are still having ongoing issues with student training files which includes missing information (including linking students to ATEs) and the ability to make changes such cancelling training agreements and doing final sign-offs. We are also still experiencing backlogs of processing changes to training files and admitting students into membership. Again, we apologise for the frustration this is causing and we ask for your continued patience while we work to resolve these issues. We will provide a further update on 18 May or sooner, if resolved.
Disruption to services for students and employers
We would like to apologise to those students and employers who have experienced issues with their training files and delays in processing changes and progressing membership applications, following our transition to a new business platform. Please bear with us as we continue to embed this new system and apologies for any frustration this is causing. Our technical and operational teams are working hard to fix the issues and clear the backlogs.
Previously notified incidents that have been resolved
These alerts, issues and updates were previously in progress. They are no longer active and have been resolved.
Please refer to the In progress section of this page for any outstanding issues that have not yet been resolved.
Online payment services restored
We are pleased to say that online payment services have now been fully restored. This includes the ability for ICAEW members to renew their membership and subscriptions online. Thank you for your patience while we updated our systems.
Online joining of communities and faculties restored
We are pleased to say that online joining of paid-for ICAEW Communities and Faculties, including Faculties Online, has been restored.
Online Training File access restored
We are pleased to say that you can now access your Online Training File.
Student registration restored
The register as a student app is now back online and we are again accepting new student registrations.
Credit for Prior Learning
The CPL app is now back online and you can now apply for credit for prior learning.
Library request forms
Request forms for library services, including the client screening service, are now available. They were offline from 8-11 April to enable work to go ahead on ICAEW's system upgrade.