This page displays the latest alerts, issues and updates on any system problems which may affect our members, students, member firms and Authorised Training Employers.
Anything currently active appears in the In Progress section, and anything no longer active will be moved to Resolved.
Please do check this page regularly for updates.
Need help?
Our member and student support teams are here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Due to a current large volume of enquiries, our email response times are longer than normal, and it may take us up to 4 weeks to respond. Normal hours of service are detailed on our Live web chat page.
Are you a student?
Students have their own page to alert them to issues that are affecting them.
In progress
These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.
2025
No ongoing issues
There are no outstanding issues related to any systems upgrades, and all other systems are functioning as expected. Should you experience any problems with our systems, please visit our contact us pages.
Previously notified incidents that have been resolved
These alerts, issues and updates were previously in progress. They are no longer active and have been resolved.
Please refer to the In progress section of this page for any outstanding issues that have not yet been resolved.
2025
4 December
Planned systems maintenance
The Online training file and Membership progress app are now available following the completion of systems maintenance on the evening of Thursday 4 December.
MyICAEW app
The planned systems maintenance was successfully completed on the evening of Thursday 4 December. The MyICAEW member and student App are now available.
19 November
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
18 November
Find a Chartered Accountant available
Our partners Cloudflare have resolved the problem that was affecting the Find a Chartered Accountant web search. The outage had also had an impact on ICAEW's events website and MyIcaew app. These have also been resolved and all services are working as expected.
3 November
Online joining of communities and faculties available
We are pleased to say that the ability to join ICAEW Communities and Faculties online has resumed.
29 October
Website page loading problems
The issue that was affecting websites hosted by Microsoft Azure has been resolved. All pages on icaew.com are now loading as expected.
22 October
December Professional Level exams
The issue that was affecting some students booking the December Professional Level exams has been resolved. Thank you for your patience and understanding.
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
20 October
Video outage
The issue we were experiencing with the display of videos on the website has been resolved. Thank you for your patience while our supplier dealt with the problem.
25 September
Problems with logging into the ICAEW website
We are pleased to say that the issue that was preventing some people logging into the ICAEW website and students not being able to access their online training file has now been resolved. Thank you for your patience.
15 September
November Advanced Level exams
The issue with booking the November Advanced Level exams is now resolved. We strongly advise you to check you are eligible to book Case Study. As a reminder you must have attempted all exams prior to sitting Case Study, the system will currently allow you to book without meeting this criteria.
2 - 3 September
Overnight system maintenance
Access to our exam system, online training file and MyICAEW mobile app has now been restored. Thank you for your patience while we carried out this essential maintenance work.
2 September
Student registration
Student registration is now working as expected. Students can now proceed with their registration. Thank you for your patience and understanding.
28 August
Student registration
Student registration is now working as expected. Students and Pathways applicants can now proceed with their registration. Thank you for your patience and understanding.
22 August
Helplines temporarily unavailable – resolved
ICAEW helplines are open again, following essential maintenance between 9:00 and 10:00 on Friday 22 August.
8 - 11 August
Planned website maintenance
The planned website maintenance, scheduled for the weekend of Friday 8 August to Monday 11 August, is now complete. All web services, including the ability to log in to the website, have been restored.
6 August
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
18 July
Bloomsbury temporarily unavailable - resolved
Access to ICAEW's Bloomsbury Accounting and Tax Service platform has now been restored
16 July
Phone lines unavailable – resolved
Our phone lines are open again, following technical issues which have been resolved.
30 June - 1 July
Overnight system maintenance
Access to our exam system, registration system and online training file has now been restored. Thank you for your patience while we carried out this essential maintenance work.
26 June
Cookie preference box and playing of videos and podcasts
We are pleased to say that the problems affecting the cookie preference consent box and the playing of videos and podcasts on the website have now been resolved. Thank you for your patience.
4 June
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
7 May
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
9 April
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
19 March
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
12 February
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
15 January
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
2024
5 December
Disruption to services for students
The issue that was preventing some students from accessing their dashboards has now been resolved.
27 November
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
19 November
We're sorry. Some of our members may have received an email in error this week.
If you received an email confirming payment for your 2025 annual renewal, please accept our apologies. This was sent in error. The annual membership renewal fee is not due until 1 January. If you are due to pay this by Direct Debit this has not been collected and will be collected as scheduled on 2 January 2025. If your employer is paying directly for your fees, these will be collected when due as planned. If you do need any help with your renewal this year, please get in touch.