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Webinars / Virtual events

Guidance on booking and viewing our webinars and virtual events

Having trouble viewing a webinar or virtual event? Below are some frequently asked questions, which offer guidance on how to access and view these events.

I haven't received the webinar access link

Upon booking you will receive a confirmation email that includes either the direct link to the event or a link requesting you to re-register via the event platform. This should be received within minutes of placing the booking and will be sent to the email address that is registered on your account. Please double check your spam folder.

If this email has not been received the within 24 hours of booking, you can contact us now via webchat, Contact Us or telephone on +44 (0)1908 248 250.

I am unable to attend the webinar, will a recording be available?

None of our virtual classroom events are recorded and only some of our webinars are made available on demand following the live broadcast. If you are unsure and would like to check if a particular event will be available on demand, please contact us via webchat, Contact Us or telephone on +44 (0)1908 248 159.

For our CPD essentials events, you either have the choice to watch live or gain access to the recording, but not both.