I haven’t received the webinar access link
Your booking confirmation which contains the access link is sent to the email address that is registered on your account. Please check your spam folder.
If you have not received the link within 24 hours of booking, please call the events information team on +44(0) 1908 248 159 or email email@example.com.
I am unable to attend the webinar, will a recording be available?
Most of our webinars are recorded and available on demand following the live broadcast. An email will be sent to all delegates booked for the webinar within 24 hours of the live broadcast.
Alternatively, if the webinar was from one of the Faculties or Communities that you are a subscriber of, then you can access the recording by visiting www.icaew.com. Please ensure you are logged in before selecting ‘Groups and Networks’, followed by the Faculty or Community you are a subscriber of. The technical resources page associated with your subscription will usually display a ‘Webinar and Videos’ section for you to access.
Which internet browsers and operating systems can I use to watch webinars?
The following is a list of browsers and operating systems that support our webinars.
For PCs running Windows 7 or newer:
- Google Chrome v58+
- Mozilla Firefox v53+
- Microsoft Edge Browser v38+
- Microsoft Internet Explorer 11*
For Macs running Mac OS 10.10 or newer:
- Google Chrome v56+
- Mozilla Firefox v53+
- Safari v10.1+
iOS, Android smartphones and tablets are also supported. Please ensure you are using the most up to date version:
- Android 6.x (Chrome Browser Only)
- Apple iOs (Safari Browser Only)
For older operating systems and browsers that are also compatible:
- Windows XP – Internet Explorer 6+ or Firefox 3.x
- Windows Vista – Internet Explorer 6+ or Firefox 3.x
- Ubuntu Linux 8.x - Firefox 3.x
- Mac OS 10.5.x - Firefox 3.x or Safari 3.1.2
Internet Connection: Before you access the event, you should ensure that your browser is configured to stream media. For webinars you will need a minimum internet connection of 800 Kbps for an optimal experience.
What time zone applies to the webinar times listed?
All webinars are set to GMT unless otherwise stated.
We appreciate this isn’t suitable to everyone, so to make the process as flexible as possible, all those who book onto a webinar will be sent the recording after the webinar has taken place.
I have the link to the webinar but it is not accepting my email address to login?
Please contact the events information team on +44(0) 1908 248 159 or email firstname.lastname@example.org for assistance.
If the problem cannot be resolved via email or over the telephone, we will ensure that you are sent a link to the recording after the webinar has taken place.
Once you have booked onto a Virtual Meeting event, you will see that the event will be hosted most likely by one of the below platforms.
Please select on the below to download the App as required:
A link or meeting ID details will also be provided either on the email booking confirmation or will be sent out by the event organiser closer to the time of the event. This is what you will use to enter and attend the virtual meeting via the above applications.
If your event is being viewed via Lifesize, you will be provided with a ‘extension number and pin’ which can be entered via the app or you can follow the link provided in the email.
To access the conference, you will need your ICAEW membership/record number and password to log in to gain access to this content.
If you have forgotten your username please select here to send your username to your registered email address.
To reset your password please click the attached link.
Event Information Team
Due to the ongoing situation the Events Information team will be available via webchat from 9-5 Monday till Friday. Except Wednesday when we open from 10- 5pm.