When I click book now, I am taken back to the login page
Sometimes this can be rectified by clearing the cache and cookies in your internet browser.
If the above fix does not resolve the issue, please contact us via webchat or telephone on +44 (0)1908 248 159.
I cannot book onto an event I am eligible for / I am not getting the correct price
If you already have an account with ICAEW, please ensure you are logging in with your ICAEW record number to obtain the correct rates and discounts.
If you have ensured you are logged in with your ICAEW record number and confirmed that any memberships/subscriptions are up to date but are still receiving the incorrect rate, please contact us via webchat or telephone on +44 (0)1908 248 159.
Please note: The ICAEW member rate is reserved for those holding the ACA/FCA designations. If you are a student or faculty/community subscriber only, this does not entitle you to ICAEW member rates.
Trouble making payment for an event
Please ensure the billing address matches the address the payment card is registered to. Any conflicting address details will cause booking issues.
If after ensuring that the details match and you are still experiencing issues paying online, please contact us to make payment over the phone on +44 (0)1908 248 159.
I have forgotten my password
You can reset your password here. If you are unsure which email address you registered with, please select the reset online option.
I have forgotten my username
If you are unsure on your username, your ICAEW membership/record number can be entered in this field instead. If you cannot remember these details, please click here to send your username to your registered email address. Please also check your junk folder if this does not appear within 15 minutes.
How do I change personal details on my events account?
Records for your events and general ICAEW accounts are held separately. To update your events account information, please log into your account on the ICAEW events website.
Click 'Account Dashboard' at the top of the page, then select the relevant option you are looking to update. In the unlikely event the changes do not save, please contact us to ensure your account is up to date.
How do I change my company and job title on my record
These details are taken directly from your ICAEW member profile, any changes made will take 24 hours to show in your events account. To change your job title, you will need to select the additional information section. In the unlikely event the changes do not save, please contact us to ensure your account is up to date.