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Cancellations, transfers and refunds

Frequently asked questions about event cancellations, transfers and refunds

No longer able to attend an event? Below is some guidance on what to do when you need to cancel, transfer, or request a refund on your event.

I need to cancel my booking, can I have a refund? 

Refunds are dependent on the timing or circumstances surrounding the cancellation, please see our T&C’s for more details. 

I can no longer attend the event, can I send someone else to attend in my place? 

If you can no longer attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and including the day of the event.

An additional charge may be applicable if the new attendee is not entitled to the same rate. Please contact the events information team to arrange the transfer and to make any additional payment.

Note: Should the new attendee need to make any amendments to the booking, we will require the original attendant to confirm the changes.

Event Information Team

Our opening hours are 9-5 Monday till Friday. Except Wednesday when we open from 10- 5pm.