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Cancellations, transfers and refunds

Frequently asked questions about event cancellations, transfers and refunds

No longer able to attend an event? Below is some guidance on what to do when you need to cancel, transfer, or request a refund on your event.

I need to cancel my booking, can I have a refund?

If you can no longer attend an event, you can request a cancellation or transfer via webchat or telephone on +44 (0)1908 248 250.

Refunds are dependent on the timing or circumstances surrounding the cancellation.

Cancellations Policy

If ICAEW have to cancel the event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund the following;

  • any travel or hotel costs associated with the cancellation of an event
  • any fees relating to the joining of a Faculty or Community with respect to the event booking.

We must be made aware of any cancellations, to notify us of a cancellation please contact us. Only the account holder can request a cancellation on a group booking.

Refunds Policy

The charge for cancelling your booking is:

  • 14 days or more before the event - 20% discretionary administration fee applicable
  • Less than 14 days before the event - No refund (transfer to another individual only)

ICAEW accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion

Non-attendance at Free of Charge Events

If you do not attend or cancel your booking within three days of a Free of Charge event a discretionary administration fee of £20 may be charged.

Transfer Policy

Transfer booking to someone else

If you cannot attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and including the day of the event. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate.

Should the new attendee need to make any amendments to the booking, we will require the original attendant to confirm the changes

Transfer booking to new date

A delegate place can be transferred to another event, if the request to us is received more than 21 days before the event.