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Student support

Exam systems status

Updated: 24 May 2022, 11:58 UK-time

This page displays the alerts, issues and updates which affect ACA and ICAEW CFAB students. Anything currently active will appear in the In Progress section, and anything no longer active will be moved to Resolved. Please make sure to keep checking this page for any ACA or ICAEW CFAB updates.

Need help?

The ACA student support team is here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Normal hours of service are detailed via the Live web chat link:

In progress

These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.

23 May

Student Support - telephone and live web chat

Please note that the Student Support live web chat lines are currently unavailable. Phone lines are open with limited availability. We will provide an update once these are fully restored.

20 May

Online practice software - maintenance

Maintenance work will be taking place on the practice software on Tuesday 24 May between 04:30 and 09:00 (UK-time). While the practice software can still be accessed and used during this time, the work will mean there may be interruptions to the service during this time.

18 May

Update on training file sign off / processing two-stage cancellations

Employers will now be able to sign off training files at the end of the next working day after students have submitted.

17 May

June Professional Level exams webinar

Watch the recording of the June exams webinar here. Please make sure you review the exam notices page for all relevant guidance.

16 May

July Advanced Level exam - bookings

If you are unable to access exams online to book a July Advanced Level exam, please clear your cache and cookies, then reload the webpage. We recommend only using one browser at a time for your exam bookings. For any additional support please contact the Student Support team.

13 May

Updates to our systems

We are still having ongoing issues with student training files which includes missing information (including linking students to ATEs) and the ability to make changes such cancelling training agreements and doing final sign-offs. We are also still experiencing backlogs of processing changes to training files and admitting students into membership. Again, we apologise for the frustration this is causing and we ask for your continued patience while we work to resolve these issues. We will provide a further update on 18 May or sooner, if resolved.

Resolved

These alerts, issues and updates are no longer active and have been resolved. 

11 May

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Tuesday 17 May from 04:30 to 17:00 (UK-time). We’re sorry for any inconvenience this may cause.

05 May

June Professional Level exam webinar

Join our webinar on Tuesday 17 May at 09:00 (UK-time) as we discuss the upcoming June Professional Level and Level 4 Role Simulation exam session. There will also be an opportunity to answers your questions.

13 April

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Saturday 23 April at 01:00 (UK-time) to Sunday 24 April at 05:00 (UK-time). We’re sorry for any inconvenience this may cause.

Systems update

Over the next couple of days we will be restoring the services which have been unavailable. We are pleased to confirm that the online training file can now be accessed, and students can register as well as apply for credit for prior learning. Certificate Level and ICAEW CFAB exam results are now available to view via the online training file. Payment services such as membership and joining online continue to be unavailable but we hope to have these restored shortly. Please continue to check icaew.com/systems for further updates. Thank you for your continued patience while we bring these services back online.

12 April

Updates to our back-office systems

Our testing continues with the updates to our back-office systems. Unfortunately, we require a number of systems to remain closed during this time. Therefore, students and employers are currently unable to access the online training file, register as a student or apply for credit for prior learning. We really do apologise for the inconvenience this will cause and we will continue to advise on further updates.

08 April

Certificate Level and ICAEW CFAB exam results

Please note the exam results for any Certificate Level or ICAEW CFAB exams sat between 08 April – 11 April will not be available via your online training file. This is due to certain systems being closed for the final phase of our testing as we update our back-office systems. We expect results to be available via your online training file from Tuesday 12 April and will provide an update to confirm when these are available. We apologise for the inconvenience caused by this.

Updates to our back-office systems

ICAEW is now in a position to complete its final phase of testing, as part of our updates to back-office systems. Unfortunately, in order to do this, we need to close a number of systems for a period of time. This means that students and employers will be unable to access the online training file, register as a student or apply for credit for prior learning. Systems are expected to be unavailable from 13:00 (UK-time) today until the end of the day (UK-time) on Monday 11 April. We really do apologise for the inconvenience this, and the short notice, will cause and we endeavour to get systems live as soon as possible.

25 February

Spreadsheet functionality

A number of new spreadsheet functions will become part of Professional Level Financial Management and Business Strategy and Technology exams this year. Ahead of sitting one or more of these exams we recommend you review the resources and guidance available.