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Post-Pandemic Working

In a rapidly changing environment, our workplaces need to change. Harish Shah, Chair of North West London Chartered Accountants gives us the top changes to prepare for.

April 2021Harish Shah

  • The world is changing so quickly right now and that is impacting the way we work.
  • According to a recent survey almost half of the global workforce is considering leaving their employers this year.
  • Almost three-quarters of workers want flexible remote work options to continue post-pandemic.
  • Over two-thirds would like to spend more in-person time with their teams. This indicates there is a strong desire for hybrid working moving forward.
  • The COVID-19 pandemic has put the mental well-being of the workforce in jeopardy.
  •  It has been very hard for those starting out in their careers. They have missed out on the in-person onboarding, networking and training one would have expected in a normal year.

What employee skills will be in demand?


The future of work will require many skillsets, but most important among these is an agile mindset to effectively cope with increasing change in the workplace.


Being adaptable begins by recognising our feelings, the emotions that impact our behaviours, and by managing our response to stress.

Awareness and collaboration

Open and respectful communication for a more diverse and inclusive workplace. Increase awareness of ourselves and those around us, acknowledging that people perceive the world differently and harnessing each others skillsets.

Critical thinking and creativity

Coming up with new ideas to solve complex problems.

What do employers need to do?

Hybrid working

Hybrid working is a transition employers must get right if they wish to keep and attract top talent.


Employers need to empathise with their employees as the pandemic continues, initiating conversations to understand how staff are coping, encouraging them to take breaks and cultivate an effective work-life balance. Imperative employers ensure new starters feel a sense of purpose and wellbeing.

Mental health

There is an urgent need to prioritise mental health in the workplace, reduce the risk of burnout and “digital overload”.

Space and technology

Investing in space and technology to bridge the physical and digital worlds is vital.

Organisations that are receptive to new employee expectations, and embrace changes to their operating model, will attract the best talent, drive creativity and innovation, and create an inclusive work environment. In essence a better future of work for everyone.

Harish Shah Chair, North West London Chartered Accountants

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